Guest Experience Bellperson

Mount Airy Casino Resort; Mount Pocono (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

Mount Airy Casino Resort in Mount Pocono, Pennsylvania is seeking a Bellperson to deliver exceptional hospitality by assisting guests with luggage and personal belongings. This role involves providing detailed room information and maintaining relationships with guests while adhering to company policies and gaming regulations.

The ideal candidate must possess customer service skills, be flexible for shifts, and be at least 18 years old with a high school diploma. Training and a valid Pennsylvania Gaming License may be required.

Qualifications

• Must be at least 18 years old.
• One year of Bell/Door experience preferred.
• Must maintain a valid Pennsylvania Gaming License.
• Ability to handle exposure to smoke and work in all weather conditions.

Responsibilities

• Welcome guests and assist with luggage and personal belongings.
• Provide information about the hotel and services.
• Maintain knowledge of property events and promotions.
• Communicate effectively with superiors.

Skills

Customer service

Organizational skills

Communication skills

Multi-tasking skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Mount Airy Casino Resort in Mount Pocono, Pennsylvania is seeking a Bellperson to deliver exceptional hospitality by assisting guests with luggage and personal belongings. This role involves providing detailed room information and maintaining relationships with guests while adhering to company policies and gaming regulations.

The ideal candidate must possess customer service skills, be flexible for shifts, and be at least 18 years old with a high school diploma. Training and a valid Pennsylvania Gaming License may be required.