Bell Attendant

ViziRecruiter,LLC.; Lake Charles (LA); On-site; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company in Lake Charles, Louisiana is seeking a Bell Person/Doorman to accurately transport guests' luggage and provide exceptional customer service. The ideal candidate will have strong organizational skills, a high school diploma, and previous experience in a similar role. This position requires the ability to lift/move heavy items and uphold confidentiality. A flexible schedule is necessary, including nights and weekends. The company offers a supportive culture focused on employee growth and well-being.

Qualifications

• Ability to lift/move up to 100 pounds assisted.
• Must be able to stand/walk 100% of shift.
• Previous experience as a Bell Person/Doorman preferred.

Responsibilities

• Transport guests’ luggage to assigned room after registration.
• Provide information regarding Hotel/Casino amenities.
• Maintain strict confidentiality in all company matters.

Skills

Excellent customer service

Interpersonal skills

High energy level

Strong organizational skills

Education

High School Diploma or equivalent

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Accurately transports guests’ luggage to the assigned room following completion of the registration process.
• Picks up guests’ luggage upon departure and transfers to proper form of transportation or delivers for storage.
• Provides fast and flawless guest service by supplying guests with information regarding Hotel/Casino amenities, special events, and travel directions.
• Assists guests with room changes and maintains room key security.
• Actively participates in maintaining a spotless and safe working environment.
• Completes required room slip information and submits/forwards to the appropriate personnel.
• Follows and ensures compliance with all established safety and security guidelines.
• Resolves service issues according to established guidelines.
• Maintains strict confidentiality in all company matters.

Requirements

• Must have the ability to lift/move up to 100 pounds assisted and possess the mobility and dexterity required to meet the demands incumbent to this position.
• Must be able to stand/walk 100% of shift.
• High School Diploma or equivalent required.
• Previous experience as a Bell Person/Doorman preferred.
• Ability to sustain a high level of confidentiality and professionalism.
• Must have excellent customer service and interpersonal skills.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Must have strong organizational skills.
• Ability to communicate written and verbal information effectively; must be able to speak and understand English.
• Must be able to work a flexible schedule, including nights, weekends, holidays, and fluctuating days off.