Bell Attendant: Elevate Guest Service & Grow Your Career

Omni Hotels & Resorts; Bedford Township (PA); On-site; USD 32,000 - 46,000; Full time

Job summary

Omni Bedford Springs Resort & Spa in Bedford, PA is recruiting a Bellperson to assist guests with luggage delivery and retrieval, providing personalized service and building guest relationships throughout their stay.

The role emphasizes welcoming guests, coordinating with Front Desk and other departments, maintaining bell carts, and ensuring timely deliveries while upholding Omni's standards of professional appearance and guest satisfaction.

Qualifications

• Must be at least 18 years of age.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills.
• Ability to communicate effectively with guests and fellow associates in person or via a radio/phone.
• Knowledge of the surrounding area and attractions.
• Willingness to work flexible hours including nights, weekends, and holidays.
• Strong customer service with a friendly demeanor and problem-solving skills.
• Ability to engage guests at all levels and deliver warm, personalized service.
• Ability to perform in a fast-paced hotel environment with multiple priorities.
• Maintain a professional demeanor and appearance at all times.

Responsibilities

• The main duty is to assist, retrieve, and load luggage for guests.
• Maintain bell carts through cleaning and regular maintenance.
• Use friendly expressions when engaging guests.
• Deliver parcels, mail, and special deliveries to guestrooms.
• Keep bell storage closet clean and organized.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Utilize bell carts safely and efficiently.
• Direct guests to Front Desk or other destinations.
• Notify Front Desk of VIP arrivals when possible.
• Engage with guests to enhance their stay.

Skills

Customer service oriented

Multi-tasking

Attention to detail

Communication skills

Flexible hours

Stand for shift

English communication

Job description

Omni Bedford Springs Resort & Spa in Bedford, PA is recruiting a Bellperson to assist guests with luggage delivery and retrieval, providing personalized service and building guest relationships throughout their stay.

The role emphasizes welcoming guests, coordinating with Front Desk and other departments, maintaining bell carts, and ensuring timely deliveries while upholding Omni's standards of professional appearance and guest satisfaction.