BELLPERSON

Mount Airy Casino Resort; Mount Pocono (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

Mount Airy Casino Resort in Mount Pocono, Pennsylvania is seeking a Bellperson to deliver exceptional hospitality by assisting guests with luggage and personal belongings. This role involves providing detailed room information and maintaining relationships with guests while adhering to company policies and gaming regulations.

The ideal candidate must possess customer service skills, be flexible for shifts, and be at least 18 years old with a high school diploma. Training and a valid Pennsylvania Gaming License may be required.

Qualifications

• Must be at least 18 years old.
• One year of Bell/Door experience preferred.
• Must maintain a valid Pennsylvania Gaming License.
• Ability to handle exposure to smoke and work in all weather conditions.

Responsibilities

• Welcome guests and assist with luggage and personal belongings.
• Provide information about the hotel and services.
• Maintain knowledge of property events and promotions.
• Communicate effectively with superiors.

Skills

Customer service

Organizational skills

Communication skills

Multi-tasking skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Overview

The Bellperson is responsible for providing hospitality by greeting/welcoming and assisting guests with handling and transporting luggage and personal belongings while ensuring superior service to all guests and patrons of the Hotel/Casino. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.

Essential Job Functions

• Welcomes guests in a friendly and courteous manner, unloads, stores and transports guests’ luggage and personal belongings.
• Promotes positive guest, employee and public relations at all times.
• Provides detailed information pertaining to room layout, features, amenities and hotel services to guest upon delivering luggage to rooms. Offers to provide ice and order any additional room amenities.
• Tags and securely stores guests’ luggage and personal belongings.
• Maintains knowledge of property, hotel, events and promotions to assist with guest inquiries.
• Complies with departmental policies, procedures and standards.
• Effectively communicates all job/property related and pertinent information to superiors.
• Assists in other projects and handles job tasks as deemed appropriate.
• Attends meetings as necessary.
• Meets attendance guidelines and adheres to regulatory, departmental and company policies.

Qualifications

• Must be able to perform each of the essential functions and responsibilities satisfactorily.
• Must be a minimum 18 years of age or older upon employment.
• High School Diploma or equivalent required.
• One year Bell/Door experience preferred.
• Proficient computer/PC skills, including Microsoft Office.
• Possesses excellent customer service, organizational, communication and multi-tasking skills.
• Strong interpersonal qualities.
• Flexible to work any scheduled shifts and/or days, including weekends and holidays.
• Must be able to be approved for and maintain a valid Pennsylvania Gaming License, if necessary.

ADA Requirements

• Must be able to stand, walk and move through all property areas.
• Must be able to stand or walk for long periods.
• Must be able to bend, lift to heights above the shoulder and carry or lift up to seventy-five (75) pounds.
• Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
• Adequate manual dexterity to operate office equipment.

Other Skills/Abilities

• Must be able to handle exposure to areas where smoking is permitted.
• Must be able to work in all weather conditions.
• Must be able to speak, read, write and understand English.
• Must have oral and aural acuity and ability to respond to cues.

Employment is contingent upon a favorable outcome of a background investigation and drug screening.

The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing need of the organization.