Bellman/Doorman - Part Time (Day Shift)

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Jockey Club is seeking a Bellman/Doorman to warmly greet guests, assist with luggage, and support transportation needs at our Hot Springs hotel and resort. You will help guests with luggage, room delivery, and concierge-style service while maintaining a professional image and confidentiality.

The role emphasizes safety, guest satisfaction, and knowledge of local attractions, events, and Oaklawn facilities. High school diploma or GED preferred with prior bell or guest service experience.

Qualifications

• Prior guest service or bell person experience preferred.
• Must be able to lift and carry luggage and assist guests.
• Willingness to be friendly, patient and professional with guests.

Responsibilities

• Greet guests and assist with luggage on arrival and departure.
• Open doors and provide a welcoming first impression.
• Transport luggage to rooms and assist with loading for departure.
• Explain room features and operation of locks, TVs and thermostats.
• Respond promptly to guest requests and inquiries.
• Maintain knowledge of hotel facilities and local attractions.

Skills

Guest service experience

Bell Person experience

Customer focus

Communication skills

Diplomatic problem-solving

Education

High School Diploma or GED

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Bellman/Doorman. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Bellman/Doorman is responsible for meeting and greeting guests, assisting with baggage upon arrival and departure, room drops, luggage holds and assisting with transportation requests while delivering. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary:

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests Opens the doors for arriving and departing guests.
• Greets and assists arriving guests with help unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
• Assists departing guests by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
• Explains accommodation appointments and equipment to guests upon entry into guest’s room; informs guests of proper operation of room locks, televisions and thermostats.
• Responds to guests’ requests, complaints or inquiries courteously and promptly.
• Maintains a working knowledge of Company facilities, as well as special events on property, in order to advise guests of same, whenever possible.
• Possesses a good working knowledge of all room locations, types, and special features; maintains information on all outlets, including hours of operation, and local attractions.
• Remains receptive and visible for guest service at all times.
• Maintains the highest degree of confidentiality.
• Responds to guest needs by promptly delivering laundry, newspapers, additional linens, etc., in person.
• Responds to inquiries and promotes the hotel's services by explaining products/services.
• Provides the guest with up-to-date hotel information in order to enhance guest relations.
• Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
• Maintains a friendly, cheerful and courteous demeanor at all times not just with guests and teammates, but also with passersby whose first impression of the hotel will be the people standing outside.
• Ensures bell carts, lobby areas and entrances are clean and free of debris in order to present a clean and attractive facility to guests Assists other team members and departments to contribute to the best overall performance of the department and hotel.
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be at least 18 years of age.
• High School Diploma or GED required.
• Guest service experience preferred.
• Bell Person experience preferred.
• Must be able to perform the physical job duties of all Bell Person team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES

This job does not have supervisory responsibilities.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Welcome to Oaklawn, your ultimate destination for unforgettable experiences in the heart of Hot Springs, Arkansas. With a rich history dating back to 1904, we have established ourselves as one of the premier Thoroughbred racetracks in the country. But we’re more than just a racetrack – Oaklawn is a world-class resort that offers so much more. Nestled in the breathtaking beauty of Hot Springs National Park, our resort provides an unparalleled level of luxury and entertainment. From gaming and dining to sports betting, spa indulgence, and captivating events, Oaklawn Hot Springs is where every moment becomes a cherished memory. At Oaklawn Hot Springs, we are not just a place to stay; we are your getaway to embracing the best of this charming region. Our resort provides the perfect base for you to explore Hot Springs’ vibrant culture, natural wonders, and thrilling adventures. Choose Oaklawn Hot Springs, Arkansas, and discover a world of endless possibilities where luxury, entertainment, and the charm of Hot Springs converge. Your extraordinary journey starts at here.