Guest Services Supervisor – Front, Valet & Bell Desk

Pechanga; Temecula (CA); Presencial; USD 40.000 - 55.000; Jornada completa

Descripción de la vacante

Pechanga Resort Casino in Temecula, CA is seeking a Front Service Supervisor to oversee the valet, bell desk, and transportation teams while upholding Four Diamond standards. You will guide guest interactions, supervise staffing, and ensure service excellence across departments.

The role requires strong communication, leadership, and the ability to manage busy operations, with a requirement to be on your feet most of the shift and to collaborate across teams.

Formación

• Requires at least a high school diploma or GED.
• Associate's degree or equivalent is a plus.

Responsabilidades

• Provide clear direction to guests and team members.
• Supervise staff including recruitment, training, counseling, performance evaluation and discipline.
• Respond to guest inquiries in a positive, articulate manner.
• Organize and prioritize work to meet deadlines.
• Remain calm and lead by example during emergencies or busy periods.
• Conduct pre-shift meetings and participate in requested meetings.
• Monitor workload distribution and balance.
• Develop short and long-term goals and improvements for guest satisfaction.
• Walk or stand for 80% of the shift.
• Collaborate with other departments on service issues and guest expectations.
• Input information using a moderately complex computer system.
• Maintain neat, clean, and well-groomed appearance.

Conocimientos

Great smile

Positive attitude

Eye contact

Work under stress

Professional demeanor

Supervise & delegate

Weekend/holiday availability

Flexible hours/shifts

Educación

High school diploma or GED

Associate's degree or equivalent

Descripción del empleo

Pechanga Resort Casino in Temecula, CA is seeking a Front Service Supervisor to oversee the valet, bell desk, and transportation teams while upholding Four Diamond standards. You will guide guest interactions, supervise staffing, and ensure service excellence across departments.

The role requires strong communication, leadership, and the ability to manage busy operations, with a requirement to be on your feet most of the shift and to collaborate across teams.