Guest Services Bell Attendant—Luxury Resort, Flexible Hours

Infor; Temecula (CA); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Pechanga Resort Casino in Temecula, CA seeks a Bell Person to assist in the Bell Services Department, coordinate guest arrivals and departures, and support guest requests. The role emphasizes exemplary guest service and up-selling opportunities across the resort.

The position requires a high school diploma or GED and at least 1 year of related experience, with a Class A gaming license qualification as a potential requirement. Strong communication and flexibility are essential.

Qualifications

• High school diploma or GED and at least 1 year related work experience preferred.
• Must qualify to obtain and maintain a Class “A” gaming license.
• Strong guest service orientation and professional demeanor.
• Willingness to work weekends and/or holidays; flexible hours.
• Clear English (reading/writing) communication and teamwork.

Responsibilities

• Assist guests with check-in/check-out procedures.
• Respond to guest inquiries in a professional manner.
• Resolve guest issues efficiently and courteously.
• Upsell resort outlets and promotional amenities.
• Coordinate with other departments on service delivery and guest expectations.
• Provide information on resort services and policies.
• Ensure compliance with hotel policies and service standards.
• Follow safety procedures during emergencies.
• Communicate effectively with guests and team members.
• Maintain a clean and organized workspace.

Skills

Great smile & positive attitude

Eye contact

Guest service excellence

Teamwork & communication

English proficiency

Flexible scheduling

Calm under pressure

Safety awareness

Independence in data interpretation

Education

High school diploma or GED

Job description

Pechanga Resort Casino in Temecula, CA seeks a Bell Person to assist in the Bell Services Department, coordinate guest arrivals and departures, and support guest requests. The role emphasizes exemplary guest service and up-selling opportunities across the resort.

The position requires a high school diploma or GED and at least 1 year of related experience, with a Class A gaming license qualification as a potential requirement. Strong communication and flexibility are essential.