Guest Experience Bell Attendant & Shuttle Driver

Remington Hospitality; Costa Mesa (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Remington Hospitality in Costa Mesa, CA is seeking a friendly bell attendant to greet guests, assist with luggage, and drive the hotel shuttle. You will provide directions, promote hotel amenities, and respond to bell requests within 2 minutes, ensuring a seamless guest experience.

This on-site role supports guest services and daily operations with a focus on hospitality excellence. Strong customer service, knowledge of the property, and timely communication are essential, with room for growth

Qualifications

• Greet guests and deliver outstanding guest service.
• Handle and tag luggage, maintaining accurate records.
• Safely operate the hotel shuttle van.
• Know hotel layout, hours, staff and services to guide guests.
• Promote and upsell hotel amenities such as restaurant, lounge and spa.
• Respond to bell service requests within 2 minutes.

Responsibilities

• Greet all guests arriving and departing the hotel with warm service.
• Carry baggage to rooms and manage luggage records.
• Safely drive the hotel shuttle van.
• Provide directions to facilities and local attractions.
• Suggest and sell hotel amenities (restaurant, lounge, spa).
• Respond to bell service requests within 2 minutes.

Skills

Guest service

Luggage handling

Shuttle driving

Property knowledge

Upselling amenities

Response time

Job description

Remington Hospitality in Costa Mesa, CA is seeking a friendly bell attendant to greet guests, assist with luggage, and drive the hotel shuttle. You will provide directions, promote hotel amenities, and respond to bell requests within 2 minutes, ensuring a seamless guest experience.

This on-site role supports guest services and daily operations with a focus on hospitality excellence. Strong customer service, knowledge of the property, and timely communication are essential, with room for growth