Hilton Orange County/Costa Mesa - Bellperson

Remington Hospitality; Costa Mesa (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Remington Hospitality in Costa Mesa, CA is seeking a friendly bell attendant to greet guests, assist with luggage, and drive the hotel shuttle. You will provide directions, promote hotel amenities, and respond to bell requests within 2 minutes, ensuring a seamless guest experience.

This on-site role supports guest services and daily operations with a focus on hospitality excellence. Strong customer service, knowledge of the property, and timely communication are essential, with room for growth

Qualifications

• Greet guests and deliver outstanding guest service.
• Handle and tag luggage, maintaining accurate records.
• Safely operate the hotel shuttle van.
• Know hotel layout, hours, staff and services to guide guests.
• Promote and upsell hotel amenities such as restaurant, lounge and spa.
• Respond to bell service requests within 2 minutes.

Responsibilities

• Greet all guests arriving and departing the hotel with warm service.
• Carry baggage to rooms and manage luggage records.
• Safely drive the hotel shuttle van.
• Provide directions to facilities and local attractions.
• Suggest and sell hotel amenities (restaurant, lounge, spa).
• Respond to bell service requests within 2 minutes.

Skills

Guest service

Luggage handling

Shuttle driving

Property knowledge

Upselling amenities

Response time

Job description

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel, and provide excellent guest service.
• Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and "sell" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
• Respond to request for bell services within 2 minutes.