Guest Experience Bell Attendant

Loews Hotels, LLC.; Coral Gables (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off

Bereavement leave

Pet bereavement

Training & development

Tuition reimbursement

Pet insurance

Team member rates

Employee discounts

Subsidized parking

Complimentary meals

Job summary

Loews Coral Gables Hotel in Florida seeks a warm Bell Person to be the first guest contact, ensuring a seamless arrival and departure experience. You will be the trusted guide who makes guests feel valued and cared for with professional service and enthusiasm.

You will assist guests, transport luggage, provide information on rooms and amenities, and coordinate with hotel departments to deliver an exceptional guest experience.

Qualifications

• High school diploma or equivalent required or preferred.
• Hospitality or customer service experience recommended.
• Strong verbal communication skills.

Responsibilities

• Welcome and assist arriving and departing guests with professionalism and courtesy.
• Safely handle and transport luggage and packages.
• Store luggage securely while awaiting transfer.
• Provide information on room types, amenities, and hotel facilities; answer guest questions.
• Communicate hotel emergency procedures as needed.
• Share information about the hotel and local attractions and provide directions.
• Transport guests to and from property areas.
• Build relationships with Front Desk, Valet, Concierge and Housekeeping.
• Remain vigilant at your post and notify Security when needed.
• Ensure cleanliness and proper condition of equipment and work areas, coordinate with Housekeeping for major cleaning tasks.
• Maintain regular attendance and flexible scheduling as needed.
• Attend mandatory training sessions and meetings; perform other duties as assigned.

Skills

Guest experience

Friendly demeanor

Clear communication

Proactive problem solving

Team player

Veterans encouraged to apply

Education

High school diploma or equivalent

Job description

Loews Coral Gables Hotel in Florida seeks a warm Bell Person to be the first guest contact, ensuring a seamless arrival and departure experience. You will be the trusted guide who makes guests feel valued and cared for with professional service and enthusiasm.

You will assist guests, transport luggage, provide information on rooms and amenities, and coordinate with hotel departments to deliver an exceptional guest experience.