Bell Person - Part- Time

Loews Hotels, LLC.; Coral Gables (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off

Bereavement leave

Pet bereavement

Training & development

Tuition reimbursement

Pet insurance

Team member rates

Employee discounts

Subsidized parking

Complimentary meals

Job summary

Loews Coral Gables Hotel in Florida seeks a warm Bell Person to be the first guest contact, ensuring a seamless arrival and departure experience. You will be the trusted guide who makes guests feel valued and cared for with professional service and enthusiasm.

You will assist guests, transport luggage, provide information on rooms and amenities, and coordinate with hotel departments to deliver an exceptional guest experience.

Qualifications

• High school diploma or equivalent required or preferred.
• Hospitality or customer service experience recommended.
• Strong verbal communication skills.

Responsibilities

• Welcome and assist arriving and departing guests with professionalism and courtesy.
• Safely handle and transport luggage and packages.
• Store luggage securely while awaiting transfer.
• Provide information on room types, amenities, and hotel facilities; answer guest questions.
• Communicate hotel emergency procedures as needed.
• Share information about the hotel and local attractions and provide directions.
• Transport guests to and from property areas.
• Build relationships with Front Desk, Valet, Concierge and Housekeeping.
• Remain vigilant at your post and notify Security when needed.
• Ensure cleanliness and proper condition of equipment and work areas, coordinate with Housekeeping for major cleaning tasks.
• Maintain regular attendance and flexible scheduling as needed.
• Attend mandatory training sessions and meetings; perform other duties as assigned.

Skills

Guest experience

Friendly demeanor

Clear communication

Proactive problem solving

Team player

Veterans encouraged to apply

Education

High school diploma or equivalent

Job description

Who We Are:

Loews Coral Gables Hotel offers careers at a AAA Four-Diamond property in the heart of The Plaza Coral Gables. Team members support 242 guestrooms, four dining outlets, a spa, fitness center, rooftop pool, and 30,000 square feet of indoor/outdoor event space near Miracle Mile.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more
• Subsidized Parking RatesComplimentary meals in Team Member Cafe while working
• Benefits are subject to eligibility and may vary by position

What We’re Looking For:

A warm and welcoming Bell Person who will be the first point of contact for our guests, creating a seamless and memorable arrival and departure experience. You’ll be the trusted guide who ensures every guest feels valued and cared for, while delivering exceptional service with professionalism and enthusiasm.

Who You Are:

• Guest Experience Champion: You thrive on making guests feel special, anticipating their needs, and going above and beyond to create unforgettable moments.
• Friendly and Approachable: Your positive attitude and warm demeanor set the tone for a welcoming environment.
• Clear Communicator: You engage confidently with guests and team members, ensuring clarity and professionalism in every interaction.
• Proactive Problem Solver: You stay calm under pressure, adapt quickly, and handle multiple tasks with ease.
• Dependable Team Player: You take pride in reliability and collaboration, supporting your team to deliver excellence.
• Veterans and military spouses encouraged to apply.

What You’ll Do:

• Welcome and assist arriving and departing guests with professionalism and courtesy.
• Safely handle and transport luggage, baggage, and packages.
• Securely store luggage while awaiting transfer.
• Provide detailed information about room types, amenities, and hotel facilities; address guest inquiries.
• Communicate hotel emergency procedures as needed.
• Offer information about the hotel and local attractions, including travel directions; promote hotel facilities, food and beverage outlets, and recreational programs.
• Transport guests safely to and from property areas.
• Build positive relationships with all hotel departments, including Front Desk, Valet Parking, Concierge, and Housekeeping.
• Remain vigilant at your post when not assisting guests, ensuring guest safety and notifying Security if necessary.
• Ensure cleanliness and proper condition of all equipment and work areas, coordinating with Housekeeping for major cleaning tasks.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include:

• High school diploma or equivalent work experience preferred.
• Previous experience in a hospitality or customer service role preferred.
• Strong verbal communication skills.
• Ability to lift items more than 75lbs.
• Experience in a hotel or resort environment preferred.