Guest Experience Bell Attendant

Loews Hotels & Co; Coral Gables (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

401(k) & company match

Paid Sick Days

Vacation, and Holidays

Paid Bereavement

Tuition Reimbursement

Team Member Hotel Rates

Subsidized Parking Rates

Complimentary meals in Team Member Caf

Training & Development opportunities

Job summary

Loews Coral Gables Hotel seeks a warm Bell Person to be the first point of contact for guests, creating a seamless arrival and departure experience. You will welcome guests, assist with luggage, and provide information about rooms and local attractions with a professional, friendly style.

You’ll collaborate with Front Desk, Valet, Concierge and Housekeeping to ensure guest safety and satisfaction, and adapt to varying schedules while upholding hotel standards.

Qualifications

• High school diploma or equivalent work experience preferred.
• Previous experience in a hospitality or customer service role preferred.
• Strong verbal communication skills.
• Ability to lift items more than 75lbs.
• Experience in a hotel or resort environment preferred.

Responsibilities

• Welcome and assist arriving and departing guests with professionalism and courtesy.
• Safely handle and transport luggage, baggage, and packages.
• Securely store luggage while awaiting transfer.
• Provide detailed information about room types, amenities, and hotel facilities; address guest inquiries.
• Communicate hotel emergency procedures as needed.
• Offer information about the hotel and local attractions, including travel directions; promote hotel facilities, food and beverage outlets, and recreational programs.
• Remain vigilant at your post when not assisting guests, ensuring guest safety and notifying Security if necessary.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.

Skills

Guest experience

Friendly demeanor

Clear communication

Problem solving

Team player

Education

High school diploma or equivalent

Job description

Loews Coral Gables Hotel seeks a warm Bell Person to be the first point of contact for guests, creating a seamless arrival and departure experience. You will welcome guests, assist with luggage, and provide information about rooms and local attractions with a professional, friendly style.

You’ll collaborate with Front Desk, Valet, Concierge and Housekeeping to ensure guest safety and satisfaction, and adapt to varying schedules while upholding hotel standards.