Guest Experience Bell Attendant

Theballantyne; Charlotte (NC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Hotel Discounts

Paid Time Off

Employee Assistance program

Job summary

The Ballantyne in Charlotte, NC seeks a Bellperson to be the first and last impression for guests. You will assist with luggage, provide information about hotel amenities, and ensure a smooth check-in and check-out process.

Responsibilities include greeting guests, transporting luggage, guiding to rooms, and answering guest questions. Flexible hours, including weekends and holidays, are required.

Qualifications

• Excellent customer service skills.
• Strong communication with guests and team members.
• Positive and outgoing personality.
• Ability to lift heavy luggage and assist guests.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Assist guests with luggage and transport to/from rooms.
• Escort guests to rooms and explain hotel amenities.
• Answer inquiries and address concerns promptly.
• Assist with valet parking as needed.
• Maintain lobby and baggage area cleanliness.
• Follow hotel policies and procedures.

Skills

Excellent customer service

Strong communication

Positive and outgoing personality

Lifting heavy luggage

Flexible hours

Education

High school diploma or GED

Job description

The Ballantyne in Charlotte, NC seeks a Bellperson to be the first and last impression for guests. You will assist with luggage, provide information about hotel amenities, and ensure a smooth check-in and check-out process.

Responsibilities include greeting guests, transporting luggage, guiding to rooms, and answering guest questions. Flexible hours, including weekends and holidays, are required.