Bell Person

Theballantyne; Charlotte (NC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Hotel Discounts

Paid Time Off

Employee Assistance program

Job summary

The Ballantyne in Charlotte, NC seeks a Bellperson to be the first and last impression for guests. You will assist with luggage, provide information about hotel amenities, and ensure a smooth check-in and check-out process.

Responsibilities include greeting guests, transporting luggage, guiding to rooms, and answering guest questions. Flexible hours, including weekends and holidays, are required.

Qualifications

• Excellent customer service skills.
• Strong communication with guests and team members.
• Positive and outgoing personality.
• Ability to lift heavy luggage and assist guests.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Assist guests with luggage and transport to/from rooms.
• Escort guests to rooms and explain hotel amenities.
• Answer inquiries and address concerns promptly.
• Assist with valet parking as needed.
• Maintain lobby and baggage area cleanliness.
• Follow hotel policies and procedures.

Skills

Excellent customer service

Strong communication

Positive and outgoing personality

Lifting heavy luggage

Flexible hours

Education

High school diploma or GED

Job description

Job Description

Bellperson - BELLPRSN

Department: Front Office

Reports To: Front Office Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts help us achieve greater results and thrive.

Job Overview

As a Bellperson you will be the first and last impression for our guests. You will be responsible for providing exceptional customer service by assisting guests with their luggage, answering questions, and ensuring a smooth check-in and check-out process.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Assist guests with luggage, including loading, unloading, and transporting to and from guest rooms.
• Escort guests to their rooms and provide information about hotel amenities and local attractions.
• Answer guest inquiries and address their concerns in a timely and courteous manner.
• Assist with valet parking as needed.
• Maintain a clean and organized work environment, including the lobby and baggage area.
• Adhere to all hotel policies and procedures.

Qualifications

• Excellent customer service skills
• Ability to lift heavy luggage
• Strong communication skills
• Positive and outgoing personality
• Ability to work flexible hours, including weekends and holidays

Perks & Benefits

• Medical, Dental, Vision
• Hotel Discounts
• Paid Time Off
• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Education

• High school diploma or GED preferred

Skills and Experience (Essential)

• At least 21 years of age
• Must possess valid and current driver-s license
• Must be able to read, communicate effectively and have superb interpersonal skills
• Must be able to work well under pressure while retaining tact and composure when resolving guest complaints

Skills and Experience (Preferred)

• Work experience in the hospitality or restaurant industry is preferred
• Communication in other languages is helpful