Guest Experience Associate — Welcoming, Wellness-Driven

Planet Fitness; Rocky Point (NY); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Free Black Card Membership

Paid Time Off

Tuition Reimbursement

Job summary

Planet Fitness is seeking a Front Desk Associate in the United States, New York, to provide exceptional customer service and create a welcoming club experience. You will check in members, assist guests, and promote the Judgement Free Zone while helping colleagues on the club floor.

Responsibilities include greeting visitors, answering calls, processing sign-ups and renewals, and maintaining a clean, safe environment.

Qualifications

• 6–12 months of experience in a customer service environment.
• Must be 18 years of age or older.
• Ability to obtain CPR/AED certification (training provided).
• Basic computer proficiency.

Responsibilities

• Greet members and guests as they enter and assist with check-in.
• Promote the Judgement Free Zone and assist members on the club floor.
• Answer phones and handle inquiries.
• Process sign-ups and membership updates.
• Maintain clean and safe club areas and equipment.

Skills

Customer service

Communication

Punctuality

Job description

Planet Fitness is seeking a Front Desk Associate in the United States, New York, to provide exceptional customer service and create a welcoming club experience. You will check in members, assist guests, and promote the Judgement Free Zone while helping colleagues on the club floor.

Responsibilities include greeting visitors, answering calls, processing sign-ups and renewals, and maintaining a clean, safe environment.