Guest Experience Pro — Fitness Front Desk

Ignite Fitness Holdings; New York (NY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

401K plan

Health benefits including Medical, De

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in New York is seeking a Front Desk Associate to deliver first-rate service and foster member satisfaction. You will greet members, handle payments, answer questions, and promote gym promotions while maintaining a clean and welcoming club environment.

Essential duties include handling calls, assisting with member needs, and supporting a fast-paced retail gym setting. Flexible hours and a friendly, energetic approach are valued attributes for success.

Qualifications

• 18 years old or older.
• High School Diploma or Equivalent required.
• Six months face-to-face customer service experience in retail or 1-year Fitness experience preferred.

Responsibilities

• Welcome and assist members in a confident, friendly manner.
• Anticipate member needs and respond promptly.
• Provide courteous telephone service with accurate information.
• Resolve customer concerns using good problem-solving skills.
• Maintain club cleanliness for up to 50% of the shift.
• Process payments, give change and receipts.
• Promote products and special promotions to members.
• Answer questions about policies and procedures clearly.

Skills

Customer service

Multitasking

Communication

Flexible schedule

Education

High School Diploma or equivalent

Tools

Cash handling / POS

Job description

Planet Fitness in New York is seeking a Front Desk Associate to deliver first-rate service and foster member satisfaction. You will greet members, handle payments, answer questions, and promote gym promotions while maintaining a clean and welcoming club environment.

Essential duties include handling calls, assisting with member needs, and supporting a fast-paced retail gym setting. Flexible hours and a friendly, energetic approach are valued attributes for success.