Guest Experience Associate – Live Events

asmglobal; Oakland (CA); On-site; USD 24,000 - 35,000; Part time

Job summary

Legends Global is seeking a part-time Usher for the Oakland Arena and Oakland-Alameda County Coliseum. You will check tickets at entry, guide guests to seats, and direct them to restrooms, concessions, and first-aid as directed by the Event Manager.

The role is unionized, hourly, non-exempt, with a starting rate of $21.54 per hour. Candidates should possess strong customer service, be able to work nights, weekends and holidays, and communicate clearly in English.

Qualifications

• High School Diploma or equivalent.
• 0-1 years of related work experience.
• Excellent interpersonal and communication skills.
• Able to work flexible hours including nights, weekends and holidays.
• Able to work in a team environment with multiple departments.
• Understanding of written and spoken English.
• Able to read small text on tickets (paper and electronic).

Responsibilities

• Greet and interact with all guests in a welcoming and friendly manner.
• Direct guests to their ticketed seats or to the appropriate seating section.
• Ensure that only guests with the proper ticket are sitting in assigned section.
• Answer guest questions with regard to event and facility, e.g., location of particular section, restrooms, concession stand, first-aid, etc.
• Handle complaints, disturbances, or related problems with guests.
• Forward complaint to supervisor or Event Manager as applicable.
• Ensure guests are following all policies and code of conduct requirements.
• Keep aisles, concourses, and stairs clear of guests while event is in progress.

Skills

Interpersonal skills

Communication skills

Teamwork

Flexibility

English literacy

Education

High School Diploma or equivalent

Job description

Legends Global is seeking a part-time Usher for the Oakland Arena and Oakland-Alameda County Coliseum. You will check tickets at entry, guide guests to seats, and direct them to restrooms, concessions, and first-aid as directed by the Event Manager.

The role is unionized, hourly, non-exempt, with a starting rate of $21.54 per hour. Candidates should possess strong customer service, be able to work nights, weekends and holidays, and communicate clearly in English.