Usher (U)

asmglobal; Oakland (CA); On-site; USD 24,000 - 35,000; Part time

Job summary

Legends Global is seeking a part-time Usher for the Oakland Arena and Oakland-Alameda County Coliseum. You will check tickets at entry, guide guests to seats, and direct them to restrooms, concessions, and first-aid as directed by the Event Manager.

The role is unionized, hourly, non-exempt, with a starting rate of $21.54 per hour. Candidates should possess strong customer service, be able to work nights, weekends and holidays, and communicate clearly in English.

Qualifications

• High School Diploma or equivalent.
• 0-1 years of related work experience.
• Excellent interpersonal and communication skills.
• Able to work flexible hours including nights, weekends and holidays.
• Able to work in a team environment with multiple departments.
• Understanding of written and spoken English.
• Able to read small text on tickets (paper and electronic).

Responsibilities

• Greet and interact with all guests in a welcoming and friendly manner.
• Direct guests to their ticketed seats or to the appropriate seating section.
• Ensure that only guests with the proper ticket are sitting in assigned section.
• Answer guest questions with regard to event and facility, e.g., location of particular section, restrooms, concession stand, first-aid, etc.
• Handle complaints, disturbances, or related problems with guests.
• Forward complaint to supervisor or Event Manager as applicable.
• Ensure guests are following all policies and code of conduct requirements.
• Keep aisles, concourses, and stairs clear of guests while event is in progress.

Skills

Interpersonal skills

Communication skills

Teamwork

Flexibility

English literacy

Education

High School Diploma or equivalent

Job description

Legends Global is the world's largest and most trusted venue management and services company operating the most prestigious entertainment, sports, and exhibition venues spanning five continents, with a portfolio of more than 300 stadiums, arenas, convention centers, entertainment districts, theaters, amphitheaters, and equestrian and recreational centers. From Aberdeen to Anchorage, and Sydney to Stockholm, our venues connect people through the power of live experiences.

Legends Global, the leader in privately managed public facilities has an excellent and immediate opening for a Usher at the Oakland Arena and Oakland-Alameda County Coliseum.

Summary

The Usher is responsible for properly checking guests' tickets as they enter the seating areas, concourses, and other areas of the facility. The Usher directs guests to their seats and to other services around the facility; including restrooms, concessions, first-aid, and other event-specific locations as directed by the Event Manager.

Part Time, Union, Hourly Rate (Non-Exempt) starting at $21.54

Essential Duties and Responsibilities

• Greet and interact with all guests in a welcoming and friendly manner.
• Direct guests to their ticketed seats or to the appropriate seating section.
• Ensure that only guests with the proper ticket are sitting in assigned section.
• Answer guest questions with regard to event and facility, e.g., location of particular section, restrooms, concession stand, first-aid, etc.
• Handle complaints, disturbances, or related problems with guests.
• Forward complaint to supervisor or Event Manager as applicable.
• Ensure guests are following all policies and code of conduct requirements.
• Keep aisles, concourses, and stairs clear of guests while event is in progress.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

A minimum education level of: High School Diploma or its equivalent.

A minimum of 0-1 years of related work experience.

Skills and Abilities

Excellent interpersonal and communication skills.

Must be personable and pro-active in providing assistance to all guests with the highest level of customer service.

Must be able to work flexible hours including nights, weekends and holidays.

Must be able to work in a team environment, interacting with multiple departments

Understanding of written and spoken English.

Able to see and read small sized text on tickets (paper and electronic).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work outdoors in various weather conditions.

Able to stand for extended periods of time.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Equal Opportunity/Affirmative Action

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.