Guest Experience Associate (Hybrid Schedule)

Brooklyn Museum; New York (NY); Hybrid; USD 26,000 - 28,000; Part time

Benefits offered by this job

Medical, dental, vision and life

401(k) Savings Plan and Pension

Paid time off

Disability coverage

FSAs/HSAs

Staff admission privileges

Staff discounts

Job summary

Brooklyn Museum is seeking a Visitor Experience Floor Associate to welcome guests, manage entry, and assist with wayfinding during the Art of Manga exhibition. This temporary, part-time role supports accessibility, hospitality, and education while ensuring a smooth visitor flow.

Schedule is 3 days a week for 21 hours total, with Saturday and Sunday shifts mandatory. The position offers union benefits with $24 per hour. Reports to Director of Visitor Services in the Visitor Experience department.

Qualifications

• Strong customer service in a fast-paced public environment.
• Ability to work well on a team and stay flexible.
• Experience handling cash and operating a POS system.
• Ability to learn and communicate exhibition policies clearly.
• Commitment to an inclusive and welcoming visitor experience.

Responsibilities

• Greet visitors warmly and communicate exhibition guidelines and policies.
• Sell admission, event tickets, and memberships using POS; process cash/credit.
• Manage check-in and timed entry into exhibitions and program spaces.
• Monitor lines for ticketed exhibitions and events; ensure smooth entry.
• Staff Coat Check and organize visitor belongings.
• Maintain up-to-date knowledge of exhibitions and events to assist visitors.
• Provide directions and assistance to help visitors navigate the building.
• Assist with special events and after-hours activities as needed.
• Participate in daily morning meetings and shift notes.
• Perform other duties related to Visitor Services.

Skills

Customer service

Team player

Cash handling

POS system

Policy communication

Inclusive environment

Stamina

Education

High school diploma or equivalent

Tools

POS system

Job description

Brooklyn Museum is seeking a Visitor Experience Floor Associate to welcome guests, manage entry, and assist with wayfinding during the Art of Manga exhibition. This temporary, part-time role supports accessibility, hospitality, and education while ensuring a smooth visitor flow.

Schedule is 3 days a week for 21 hours total, with Saturday and Sunday shifts mandatory. The position offers union benefits with $24 per hour. Reports to Director of Visitor Services in the Visitor Experience department.