Front Desk Associate – Guest Experience

Pier House; Minnetonka, Northern (MN, KY); Hybrid; USD 31,000 - 39,000; Full time

Job summary

Sheraton Minneapolis West is seeking a Front Desk Clerk to warmly welcome guests and manage check-in/check-out at our Minnetonka hotel. You will assist with pre-registration and block reservations as needed, while ensuring accurate posting of charges and daily transactions.

The role requires a strong work ethic and flexibility for nights, weekends, and holidays. You will be part of a collaborative team focused on creating great guest experiences.

Qualifications

• High work ethic
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Greet and check guests in and out, assist with pre-registration and blocking of reservations when necessary.
• Post charges accurately and promptly.
• Know how to post transactions using Front Office system or manual methods.
• Handle cash, checks and credit card information from guests for hotel charges and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to handle each.
• Take reservations in approximately 2 minutes and follow cancellation/relocation procedures when necessary.

Skills

Team player

Flexible schedule

Guest service

Job description

Sheraton Minneapolis West is seeking a Front Desk Clerk to warmly welcome guests and manage check-in/check-out at our Minnetonka hotel. You will assist with pre-registration and block reservations as needed, while ensuring accurate posting of charges and daily transactions.

The role requires a strong work ethic and flexibility for nights, weekends, and holidays. You will be part of a collaborative team focused on creating great guest experiences.