Guest Experience Associate: Front Desk & Housekeeping

Quality Inn and Suites; Wisconsin; On-site; USD 25,000 - 38,000; Full time

Job summary

Quality Inn and Suites in Wisconsin is seeking a Front Desk Associate to warmly greet guests, verify IDs, issue room keys, and process payments accurately at check-in and check-out. You will manage phone calls and emails, provide information on hotel services, and resolve guest concerns to ensure a smooth, welcoming stay.

This role requires coordination with housekeeping and maintenance to keep rooms ready, maintain lobby areas, and communicate service needs promptly.

Responsibilities

• Greet guests, verify IDs, issue room keys, and process final payments securely.
• Answer phone calls, respond to emails, and provide accurate information about hotel services.
• Listen to guest complaints, solve room or service problems, and ensure customer satisfaction.
• Coordinate room status with housekeeping and maintenance to ensure rooms are clean and ready for arrivals.
• Maintain lobby and public areas to keep them pristine and welcoming throughout the shift.

Job description

Quality Inn and Suites in Wisconsin is seeking a Front Desk Associate to warmly greet guests, verify IDs, issue room keys, and process payments accurately at check-in and check-out. You will manage phone calls and emails, provide information on hotel services, and resolve guest concerns to ensure a smooth, welcoming stay.

This role requires coordination with housekeeping and maintenance to keep rooms ready, maintain lobby areas, and communicate service needs promptly.