Front Desk Agent Quality Inn & Suites

Fremont Economic Development Corporation; Colorado; On-site; USD 30,000 - 40,000; Full time

Job summary

A community-focused hotel in Colorado is seeking a Front Desk Agent to join their team. The position highlights excellent customer service and requires experience in hotel front desk operations. Duties include greeting guests, managing check-ins and check-outs, and handling reservations. Ideal candidates will be reliable, customer-focused, and open to shifting schedules. This role offers both part-time and full-time opportunities.

Qualifications

• Hotel front desk experience is required.
• Must have flexible availability for shift coverage.
• Experience with marketing initiatives is beneficial.

Responsibilities

• Greet and assist guests professionally.
• Perform check-ins and check-outs accurately.
• Manage reservations and guest inquiries.
• Resolve guest concerns promptly.

Skills

Customer service skills

Communication skills

Attention to detail

Flexibility

Reliability

Job description

We are currently hiring a Front Desk Agent to join our hotel team. The ideal candidate will be customer-focused, dependable, and experienced in hotel front desk operations.

Shift Schedule

• 7:00 AM – 3:00 PM
• Friday, Saturday, and Sunday
• Must be available to cover additional shifts as needed, including:
• Night Auditor shift: 11:00 PM – 7:00 AM

Job Type

• Part-time / Full-time

Requirements

• Hotel front desk experience required
• Quick learner with attention to detail
• Flexible availability for shift coverage
• Excellent customer service and communication skills
• Reliable and punctual
• Good knowledge of marketing
• Ability to reconcile third-party reservations
• Experience bidding online for group inquiries

Responsibilities

• Greet and assist guests in a professional and friendly manner
• Perform guest check-ins and check-outs accurately
• Handle reservations, cancellations, and guest inquiries
• Resolve guest concerns promptly and professionally
• Operate hotel systems accurately and efficiently
• Reconcile third-party booking channels
• Manage and respond to online group inquiries and bids
• Support marketing-related front desk initiatives

If you are experienced, dependable, and passionate about providing excellent guest service, we encourage you to apply.

Expected hours: 24 per week

Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands.