Guest Experience Associate – Front Desk

Highgate Hotels, LP; Roseville (CA); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Long-term disability insurance

401(k) Retirement Plan with employer 


Employer matching contributions

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Jury duty leave

Personal leave

Medical leave

Military leave

Job summary

Highgate Hotels, LP seeks a Front Desk Agent for Fairfield Roseville in Roseville, CA. You will provide attentive, courteous service during check-in, stay, and checkout, while supporting revenue and occupancy goals.

The role requires strong guest-service skills, careful cash handling, and familiarity with front desk systems. Part-time hourly position with comprehensive benefits for eligible associates.

Qualifications

• College coursework in related field helpful.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer services experience preferred.
• Strong communication skills in English.

Responsibilities

• Answer guest inquiries regarding restaurants, transportation, and entertainment.
• Follow cash handling and credit policies.
• Be aware of rates, packages and promotions.
• Be familiar with in-house groups and dates.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Operate the Front Desk computer system.

Skills

Customer service

Communication

Multitasking

Computer skills

Education

High School diploma or equivalent

College coursework helpful

Tools

Front Desk software

Job description

Highgate Hotels, LP seeks a Front Desk Agent for Fairfield Roseville in Roseville, CA. You will provide attentive, courteous service during check-in, stay, and checkout, while supporting revenue and occupancy goals.

The role requires strong guest-service skills, careful cash handling, and familiarity with front desk systems. Part-time hourly position with comprehensive benefits for eligible associates.