Guest Service Agent

Kalahari Resorts LLC; Pocono Manor (PA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Career growth opportunities

401(k) matching

Health, dental, and vision coverage

Employee appreciation events

Education assistance programs

Job summary

Kalahari Resorts & Conventions in Pocono Manor, PA is seeking a Front Desk Agent to welcome guests, check them in, and ensure a memorable stay. You will support guests with courtesy, efficiency, and discretion, aligning with our Promise of Lead with Love.

The position requires 1-2 years of front desk or guest service experience and a collaborative, guest-focused mindset. Full-time hours with comprehensive benefits are offered in a dynamic resort environment.

Qualifications

• 1-2 years’ front desk/guest service experience.
• Leadership style rooted in collaboration, respect, and service to others.
• Must be effective at listening to, understanding, and clarifying issues.

Responsibilities

• Oversee daily operations of guests during check-in, stay, and check-out.
• Operate Front Desk systems and office equipment.
• Ensure courteous, efficient, and confidential guest service per resort standards.
• Handle package, mail, and message delivery to guests and meeting rooms.
• Answer guest inquiries about resort services and hours of operation promptly.

Skills

Front desk experience

Guest service

Problem solving

Leadership style

Active listening

Job description

Job Title

Guest Service Agent

Location(s)

Description

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Front Desk Agent

Kalahari Resorts & Conventions is seeking a Front Desk Agent . In this role, you will be responsible for assisting resort guests during their check-in, stay, & check out while providing a beyond expectation resort experience to all guests.

As part of our leadership team, you’ll embody our Promise to Lead with Love —guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll be r esponsible for providing attentive, courteous, and efficient service to all guests.

$14/hr

Key Responsibilities

• Oversee daily operations o f guests during their check-in, stay, & check out
• Fully comprehend and operate all relevant aspects of the Front Desk computer system, copiers, fax machines and other office equipment
• Ensure that all guests are checked in/out in a friendly, efficient, courteous and confidential manner based on resort standards
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms
• Answer guest inquiries about resort services, facilities and hours of operation in a timely manner.

What We’re Looking For

• 1-2 years’ front desk/guest service experience
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• A leadership style rooted in collaboration, respect, and service to others.
• Must be effective at listening to, understanding, and clarifying issues

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love —because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service