Guest Services- Call Center Agent

Kalahari Resorts LLC; Sandusky (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Health insurance

Employee discounts

Education assistance

Job summary

Kalahari Resorts & Conventions is seeking a Call Center Agent to deliver exceptional guest service over the phone and online. You will handle reservations, payments, and guest records with confidentiality while coordinating with other teams to ensure a seamless guest experience.

The role requires strong communication, multitasking abilities, and a professional, discreet approach in a dynamic environment. Starting rate noted below reflects early career opportunities at the resort locations.

Qualifications

• Prior customer service experience preferred.
• Ability to handle calls and reservations with accuracy.
• Professionalism and discretion in high-pressure situations.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide exceptional guest service by managing in-house guest calls and outbound calls for the resort.
• Handle reservations, payments, and guest records accurately while maintaining confidentiality.
• Communicate with housekeeping, maintenance, and other departments to ensure smooth operations and high guest satisfaction.
• Resolve guest concerns professionally following company policies and safety procedures.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Computer proficiency

Job description

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, wedon’tjust create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, andcutting-edgeconvention centers that redefine hospitality.

Butwe’remore than a resort. As a family-owned company, our Promise is simple:Lead with Love.This means caring deeply for our guests, associates and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership withcharity water,we’realso committed to bringing clean water to one million people in Africa.

Guest Services Call Center Agent

Kalahari Resorts & Conventions is seeking a Call Center Agent.In this role, you will play a vital role in delivering exceptional customer service experiences for our guests—both over the phone and online.

As part of our team, you’ll embody our Promise toLead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.

Starting Rate: $15.00

Key Responsibilities

• Provide exceptional guest service by managing in-house guest calls as well as outbound calls for the resort.
• Handle reservations, payments, and guest records accurately while maintaining confidentiality and strong attention to detail.
• Communicate effectively with housekeeping, maintenance, and other departments to ensure smooth operations and high guest satisfaction.
• Resolve guest concerns professionally by following company policies and safety procedures to maintain a secure environment.

What We’re Looking For

• Flexible availability, including early mornings, late evenings, holidays, and special events.
• Strong interpersonal and customer service skills.
• Proficiency with computers and the ability to multitask effectively while handling phone calls.
• Ability to work independently with professionalism and discretion in high-pressure situations.
• Valid driver’s license to support the Valet team during peak seasons.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, andperksat all resorts
• Educationassistanceprograms to help advance your career.

Be Part of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime.That’swhywe’reproud to be recognized by Forbes as one ofAmerica’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whetheryou’redelivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

|Wisconsin Dells, WI|Sandusky, OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765