Guest Experience Associate - Front Desk & Growth

Olympia Hospitality; Chicago, Northern (IL, KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401K plan with match

Life insurance

Paid time off

Earned wage access

Employee Assistance Program

Travel discounts

Job summary

Olympia Hospitality at the Hyatt Place Chicago South/University Medical Center in Chicago, IL is hiring a Guest Service Representative. You will greet guests, handle reservations, assist with check-in/out, and resolve questions to ensure a seamless experience.

We offer health coverage, a 401K, paid time off, and other perks within a family-focused, wellness-oriented culture. Starting pay is $18 per hour, with opportunities for growth and teamwork-focused support.

Qualifications

• Prior customer service experience preferred.
• High school diploma or equivalent preferred.
• Ability to perform extended walking/standing as part of duties.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills

Customer service

Communication

Phone skills

Attention to detail

Working under pressure

Education

High school diploma or equivalent

Job description

Olympia Hospitality at the Hyatt Place Chicago South/University Medical Center in Chicago, IL is hiring a Guest Service Representative. You will greet guests, handle reservations, assist with check-in/out, and resolve questions to ensure a seamless experience.

We offer health coverage, a 401K, paid time off, and other perks within a family-focused, wellness-oriented culture. Starting pay is $18 per hour, with opportunities for growth and teamwork-focused support.