Front of House Manager

Dutchman Hospitality Group; Indiana, Northern (PA, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Sundays off

DHG Discounts - meals/merchandise/lodg

Annual vacation bonus

Wooden Nickels

On-the-job training

Flexible schedules

Scholarship program

Job summary

Dutchman Essenhaus in Middlebury, IN seeks a Floor Manager to lead front-of-house operations, train staff, and coordinate with the kitchen to deliver an exceptional guest experience. The role involves supervising cashiers/hosts, scheduling, and ensuring a clean, efficient dining environment during busy service periods.

Ideal candidates bring leadership in a high-volume restaurant, a focus on staff development, and willingness to work rotating days, nights, Saturdays, with travel as needed.

Qualifications

• Experience leading in a high-volume full-service restaurant.
• Proven ability to train and coach staff.
• Clear, fluent communication and comprehension of instructions.
• Willingness to work rotating days/nights including Saturdays.
• Serve Safe certification required or completed in first year.
• Valid driver’s license.
• Able to travel intermittently.

Responsibilities

• Manage floor operations as needed and support Floor Manager duties.
• Oversee cashier/hosts, carryout, bussers; recommend improvements.
• Schedule, hire, and train frontline staff.
• Coordinate with kitchen for timely service and banquet support.
• Maintain guest satisfaction from entry to exit.
• Ensure front of house cleanliness and organization.
• Monitor training and performance, update manuals as needed.
• Organize dining rooms and storage areas and upsell in-house carryout.

Skills

Leadership in high-volume kitchen

Training and coaching

Fluent communication

Flexible rotating shifts

Serve Safe certification

Valid driver’s license

Travel intermittently

Job description

Das Dutchman Essenhaus, Middlebury, IN is a great place tostart or develop your career in hospitality to learn skills you’ll use for the rest of your life. If you enjoy sharing hospitality with others, we want you on our team!

Our team members enjoy:

1. Sundays off
2. DHG Discounts - on meals/merchandise/lodging/shows for staff
3. Annual vacation bonus
4. Wooden Nickels
5. On-the-job training
6. Flexible schedules
7. Scholarship program

Duties/Responsibilities:

• Floor Manager as needed
• Fulfills all duties and responsibilities under the Floor Manager job description when scheduled as a Floor Manager
• Works 5 days in a Front of House capacity
• Assist servers in any way (expedite food, greeting/bussing tables, etc.)
• Run the podium on evenings/days as needed to control traffic flow
• Oversees Cashier/Host, Carryout, Bussers and recommends changes where needed
• Schedules, hires, and trains Cashier/Hosts, Carryout, and Bussers
• Keeps employees well informed on all pertinent restaurant information including hours, specials, prices, holidays, gift shops, and events, etc.
• Updates and works with trainers and floor leads to keep on top of training and performance issues
• Conducts meetings with Host/Cashiers and Bussers as needed
• Confers and works with the kitchen staff to provide teamwork to quickly serve food to guests as it is completed by the kitchen for banquets and carryout
• Ensures guests have an excellent experience from the time they enter our building to the time they leave
• Ensures staff is engaged and focused on customer service (pushes the 15-5 Rule)
• Ensures Front of House area is clean and organized
• Cleaning checklists in place
• Kids’ supplies, placemats, bags, etc. are stocked
• Signage up to date and to company standards at table tops and carryout
• Helps to observe all front-line staff to give input in evaluating them on a daily basis for good customer service and efficient behind-the-scenes responsibility
• Helps to make updates and changes to the front-line manuals
• Organize dining rooms and storage areas
• Keeps extra chairs out of dining spaces
• Works with team on the importance of upselling in house & carryout
• Emphasizes creating a positive and inviting culture for our employees to work in
• Investigates and resolves service complaints for front line
• Enforces uniforms polices to keep to DHG standards
• Works with the restaurant manager and the assistant manager in set up and planning of scheduled banquets
• Additional duties as needed or directed

Required Skills/Abilities:

• Experience as a leader in a high-volume kitchen of a full-service restaurant
• A natural leader with experience training and coaching
• Ability to communicate fluently, read and comprehend simple instructions
• Willingness to work rotating days and nights with Saturdays a must
• Serve Safe Certification required or completed in first year of employment
• Valid driver’s license
• Able to travel intermittently

Required Skills/Abilities:

• Experience as a leader in a high-volume kitchen of a full-service restaurant
• A natural leader with experience training and coaching
• Ability to communicate fluently, read and comprehend simple instructions
• Willingness to work rotating days and nights with Saturdays a must
• Serve Safe Certification required or completed in first year of employment
• Valid driver’s license
• Able to travel intermittently

Physical Requirements:

• This position requires being on your feet for extended periods of time
• Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell
• The employee must frequently lift and/or move up to 40 pounds
• Occasionally required to stoop, kneel, crouch or crawl
• Specific vision abilities required by this job include close vision and distance vision
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type

1. Full time position
2. Work rotating schedules including some evenings, weekends and holidays

Benefits

1. Medical insurance and HSA
2. 401(k) plan with match
3. Wellness Program
4. Dental, Vision, Accident, Life, Critical Illness, Term Life Insurance available