Front Desk Clerk

Das Dutchman Essenhaus; Middlebury (IN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

DHG Discounts

Annual vacation bonus

Wooden Nickels

On-the-job training

Flexible schedules

Scholarship program

Job summary

Das Dutchman Essenhaus Inn and Conference Center in Middlebury, IN seeks a Front Desk Clerk to warmly greet guests, manage reservations, and provide area information. You will handle phones, check-ins/outs, and assist guests to ensure a pleasant stay.

This full-time role requires strong communication, empathy, and the ability to use order-processing software to generate guest checks and manage requests. Training and flexible scheduling are provided.

Qualifications

• High School education required.
• Conflict resolution skills required.
• Great communication skills.
• Ability to learn and use order processing software to process guest checks.
• Empathy and genuine interest in guest circumstances.

Responsibilities

• Smile and make eye contact with guests
• Make and confirm guest reservations
• Get information to improve the guest experience
• Efficiently multi-task
• Answer phones and respond to questions
• Check guests in and out
• Suggest and provide directions to area attractions
• Promote company restaurants, bakeries, shops

Skills

Conflict resolution

Communication

Empathy

Software literacy

Education

High School education

Tools

Order processing software

Job description

Front Desk Clerk - Das Dutchman Essenhaus Inn and Conference Center

Pay Rate: $14.00/hour

Our Inn at Middlebury, IN is quietly peaceful yet challenging at times because of the number of guests who plan their stays with us. Team members are like family and collaborate with each other to get the job done. Plus, team members learn hospitality skills they can use for the rest of their lives.

No matter where you work in the Inn, you’ll have the opportunity to provide our guests with an experience that celebrates the traditional foods, simple comforts and rural charm of the Midwestern Amish and Mennonite communities.

If you enjoy sharing hospitality with others, we want you on our team!

Pay Rate: $14.00/hour

Our team members enjoy:

• DHG Discounts - on meals/merchandise/lodging/shows for staff
• Annual vacation bonus
• Wooden Nickels
• On-the-job training
• Flexible schedules
• Scholarship program

What you’ll be doing

• Smile and make eye contact with guests
• Make and confirm guest reservations
• Get information to improve the guest experience
• Efficiently multi-task
• Answer phones and respond to questions
• Check guests in and out;
• Suggest and provide directions to area attractions
• Promote company restaurants, bakeries, shops

Skills you’ll bring along

• High School education required
• Conflict resolution skills required
• Great communication skills
• Ability to learn and use software program to process orders and create guest checks
• Ability to empathize with guests and take sincere interest in his/her specific circumstance

Job Type

• Full-time position
• Work rotating schedules including evenings, weekends and holidays
• On-the-job training provided

Benefits

• Medical insurance and HSA
• 401(k) plan with match
• Wellness Program
• Dental, Vision, Accident, Life, Critical Illness, Term Life Insurance available