Guest Experience Associate - Evenings & Weekends

Golderhospitality; La Crescent (MN); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Hotel discounts

Bonus plan

PTO

Job summary

Golderhospitality in La Crescent, MN is seeking a Front Desk/Guest Service Representative to provide an exceptional guest experience at check-in and check-out. You will be the first point of contact, delivering information and assistance with a positive, energetic demeanor.

Candidates must be available evenings, weekends and holidays and able to stand for extended periods while using clear written and verbal communication to assist guests and colleagues.

Qualifications

• Attention to detail
• Excellent knowledge of local attractions and entertainment venues
• Experience with registration/reservations systems and backup systems
• Good numerical comprehension for hotel operations
• Ability to read/write/speak English to communicate with guests and staff
• Strong interpersonal skills to defuse conflicts and provide clear information

Responsibilities

• Perform check-in and check-out procedures
• Answer incoming and in-house phone calls
• Assist guests with making and changing reservations
• Provide exceptional guest service to ensure a positive experience
• Stand for extended periods as required
• Communicate effectively with guests and staff in written and verbal form

Skills

Attention to detail

Local attractions knowledge

Registration/reservations systems

Numeracy

English communication

Customer service

Education

Comparable hotel size/experience preferred

Tools

Registration systems

Job description

Golderhospitality in La Crescent, MN is seeking a Front Desk/Guest Service Representative to provide an exceptional guest experience at check-in and check-out. You will be the first point of contact, delivering information and assistance with a positive, energetic demeanor.

Candidates must be available evenings, weekends and holidays and able to stand for extended periods while using clear written and verbal communication to assist guests and colleagues.