Guest Experience Associate — Employee Discount & Growth

Michaels Stores; Beckley (WV); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision

Employee discounts

Tuition assistance

Flexible spending accounts

Job summary

Michaels Beckley, WV is seeking friendly store team members to help customers find products, check out quickly, and provide helpful solutions throughout the shopping experience. Responsibilities include unloading trucks, stocking merchandise, setting planograms, participating in in-store campaigns, enrolling customers in rewards and private label cards, and ensuring a well-merchandised, in-stock store.

The role requires standing for long periods, moving around the store, lifting boxes, and

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and move throughout the store.
• Lifting heavy boxes and reaching high shelves may be required.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast, friendly checkout; handle cash to standards.
• Engage customers with rewards program and Private Label Credit Card enrollments.
• Assist with Omni channel processes (BOPIS, SFS) and VOC survey education.
• Participate in truck unload, stocking, planograms, and merchandise recovery.
• Support store safety, SOP compliance, and general store recovery.

Skills

Retail experience

Job description

Michaels Beckley, WV is seeking friendly store team members to help customers find products, check out quickly, and provide helpful solutions throughout the shopping experience. Responsibilities include unloading trucks, stocking merchandise, setting planograms, participating in in-store campaigns, enrolling customers in rewards and private label cards, and ensuring a well-merchandised, in-stock store.

The role requires standing for long periods, moving around the store, lifting boxes, and