Guest Experience Associate - Beachfront Front Desk

Best Western Beachside Inn South Padre; South Padre Island (TX); On-site; USD 16,531 - 19,286; Full time

Job summary

A leading hospitality company in South Padre Island is seeking a Hotel Front Desk Attendant. The successful candidate will be the first point of contact for guests, managing check-ins and check-outs while ensuring their stay is enjoyable. Responsibilities include taking reservations, operating the switchboard, maintaining cash balances, and coordinating with other departments. Ideal candidates have strong customer service skills and flexibility to work various schedules. Offering competitive pay rate of $12 - $14 per hour.

Qualifications

• Availability to work flexible schedules, including weekends and holidays.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Responsibilities

• Take reservations over the telephone, emails, and in person, including groups.
• Operate hotel switchboard, take calls, provide information, and transfer calls.
• Balance cash at the end of the shift and generate accounting reports.
• Coordinate with housekeeping and maintenance to resolve guest concerns.
• Answer queries regarding hotel services, charges, and travel directions.

Skills

Proven customer service experience

Strong guest-focused mentality

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Proficiency in Outlook

Proficiency in PowerPoint

Job description

A leading hospitality company in South Padre Island is seeking a Hotel Front Desk Attendant. The successful candidate will be the first point of contact for guests, managing check-ins and check-outs while ensuring their stay is enjoyable. Responsibilities include taking reservations, operating the switchboard, maintaining cash balances, and coordinating with other departments. Ideal candidates have strong customer service skills and flexibility to work various schedules. Offering competitive pay rate of $12 - $14 per hour.