Guest Experience Associate - Bakery & Cakes

Workstream; Charlotte (NC); On-site; USD 24,000 - 34,000; Full time

Job summary

Nothing Bundt Cakes in Charlotte, NC is seeking a Guest Service Representative to create a welcoming experience for guests and guide them through cake selections, promotions, and merchandise. You will process orders at the counter, join guests to NbC Email Club, and maintain a clean, organized bakery.

The role emphasizes high energy, strong interpersonal skills, and the ability to work in a fast-paced environment while upholding NbC standards and policies.

Qualifications

• No formal education required; prior guest service experience a plus.
• Must be able to greet guests warmly and assist with inquiries.
• Ability to handle multiple tasks in a fast-paced bakery environment.

Responsibilities

• Greet walk-in and phone guests with warmth and enthusiasm to assess needs.
• Educate guests about NbC cake options, flavors, sizes, and promotions.
• Suggest merchandise to complete celebrations and process orders accurately at the POS.
• Maintain clean, organized bakery presentation and assist with displays and packaging.

Skills

Interpersonal skills

Guest service

Multitasking

Attention to detail

Communication

Positive attitude

Education

No formal education required

Tools

Point-of-sale (POS) system

Job description

Nothing Bundt Cakes in Charlotte, NC is seeking a Guest Service Representative to create a welcoming experience for guests and guide them through cake selections, promotions, and merchandise. You will process orders at the counter, join guests to NbC Email Club, and maintain a clean, organized bakery.

The role emphasizes high energy, strong interpersonal skills, and the ability to work in a fast-paced environment while upholding NbC standards and policies.