Guest Experience Associate

Bass Pro Shops; Tyler (TX); On-site; USD 18,000 - 30,000; Part time

Benefits offered by this job

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops in Tyler, TX seeks a Customer Relations Associate to greet customers, assist with purchases, and ensure a friendly shopping experience. You will handle merchandise with care, process returns, and promote licenses and programs while staying knowledgeable about products.

This role emphasizes strong customer service, teamwork with store staff, and adherence to company policies to create a legendary experience for every guest.

Qualifications

• Minimum degree required: high school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change.
• Ability to communicate in a friendly and professional manner to customers and associates.
• Ability to establish and maintain effective working relationships with management, coworkers and customers.

Responsibilities

• Greet customers as they enter the store in a friendly and outgoing manner.
• Handle merchandise returns and complete refund/exchange paperwork.
• Sell Hunting and Fishing Licenses.
• Administer incentive and reward programs.
• Remain product knowledgeable and aware of advertised sales.
• Provide a legendary customer experience by identifying needs and recommending products.

Skills

Customer service

Cash handling

Communication

POS system

Education

High school diploma or equivalent

Tools

POS system

Job description

Bass Pro Shops in Tyler, TX seeks a Customer Relations Associate to greet customers, assist with purchases, and ensure a friendly shopping experience. You will handle merchandise with care, process returns, and promote licenses and programs while staying knowledgeable about products.

This role emphasizes strong customer service, teamwork with store staff, and adherence to company policies to create a legendary experience for every guest.