Outdoor Retail Customer Experience Lead

Bass Pro Shops; Michigan; On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Discounts on retail merchandise

Dental Vision Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a part-time Customer Relations Associate to greet customers, provide information, and help guide purchases. You will handle merchandise returns, process refunds, and support a positive shopping experience.

You will stay product knowledgeable, assist with sales promotions, and promote services like CLUB Membership and in-store pickup while maintaining a neat, stocked workspace.

Qualifications

• Experience in a customer-facing role.
• Strong communication and interpersonal skills.
• Ability to handle cash accurately and operate a POS system.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Greet customers and acknowledge them promptly in a friendly manner.
• Assist customers with information, directions, and product recommendations.
• Process merchandise returns and complete refund/exchange paperwork.
• Promote programs such as CLUB Membership, VOC, and In-Store Pick-up.
• Maintain a clean, organized work area and stay aware of advertised sales.

Skills

Customer service

Communication skills

Cash handling / POS

Teamwork

Education

High school diploma or equivalent

Tools

Point of Sale (POS) system

Job description

Bass Pro Shops is seeking a part-time Customer Relations Associate to greet customers, provide information, and help guide purchases. You will handle merchandise returns, process refunds, and support a positive shopping experience.

You will stay product knowledgeable, assist with sales promotions, and promote services like CLUB Membership and in-store pickup while maintaining a neat, stocked workspace.