Customer Experience Specialist

Bass Pro Shops; Bristol (TN); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Retail discounts

Restaurant discounts

Resort discounts

Conservation attractions

Dental insurance

Vision insurance

401k plan

Paid holidays

Paid vacation

Job summary

Bass Pro Shops in Bristol, TN is seeking a Customer Relations Associate to greet customers, provide information, and guide buying decisions. You will handle merchandise, process returns, and assist with hunting and fishing license sales while staying product knowledgeable.

You'll support world-class customer service, maintain a clean, well-stocked workspace, and follow company policies. The role includes participating in incentive programs and ensuring a legendary shopping experience for every

Qualifications

• Minimum Degree Required: High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change to customers.
• Ability to communicate in a friendly and professional manner to our customers and other associates.
• Ability to establish and maintain effective working relationships with Management, coworkers and customers.
• Ability to operate computerized Point of Sale register system.

Responsibilities

• Secures all firearms brought into the store with trigger locks.
• Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Greets all customers as they enter the store in a friendly and outgoing manner.
• Handles merchandise returns; complete refund / exchange paperwork.
• Sorts returns by category and return to proper area.
• Sells appropriate Hunting and Fishing Licenses.
• Handles and administers all incentive and reward programs.
• Remains product knowledgeable.
• Remains aware of advertised sales.
• Keeps work area clean, neat and well stocked with supplies.
• Follows all Company Policies and Procedures.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs making product recommendations based off this analysis promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.
• ALL OTHER DUTIES AS ASSIGNED.

Skills

Cash handling

Customer service

Education

High school diploma or equivalent

Tools

POS system

Job description

Bass Pro Shops in Bristol, TN is seeking a Customer Relations Associate to greet customers, provide information, and guide buying decisions. You will handle merchandise, process returns, and assist with hunting and fishing license sales while staying product knowledgeable.

You'll support world-class customer service, maintain a clean, well-stocked workspace, and follow company policies. The role includes participating in incentive programs and ensuring a legendary shopping experience for every