Guest Experience Associate

Holiday Inn; Flagstaff (AZ); On-site; USD 18,000 - 25,000; Full time

Job summary

Holiday Inn in Flagstaff, AZ seeks a Guest Service Agent to deliver outstanding guest experiences with a positive, professional demeanor. You will greet guests, assist with check-ins/outs, answer questions, and coordinate with other departments to ensure smooth operations.

Responsibilities include processing reservations, handling inquiries, and promoting hotel services while maintaining excellent customer service standards in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Experience in Guest Services.
• Strong communication and customer service skills.

Responsibilities

• Greet guests with friendly, professional service.
• Handle check-ins and check-outs using hotel systems.
• Process phone reservations and guest requests.
• Upsell rooms and explain hotel services.
• Maintain safety and security procedures.

Skills

Communication

Customer service

Time management

Organization

Team player

Independent work

Fast-paced environment

Education

High School Diploma or GED

Tools

Microsoft Office

Internet skills

Job description

Holiday Inn in Flagstaff, AZ seeks a Guest Service Agent to deliver outstanding guest experiences with a positive, professional demeanor. You will greet guests, assist with check-ins/outs, answer questions, and coordinate with other departments to ensure smooth operations.

Responsibilities include processing reservations, handling inquiries, and promoting hotel services while maintaining excellent customer service standards in a fast-paced environment.