Greeter | Summer Seasonal

Troon International; Flagstaff (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A premier hospitality company located in Flagstaff, Arizona, is seeking a Greeter to enhance guest experiences by warmly welcoming them, managing reservations, and coordinating dining room flow. The ideal candidate will thrive in a fast-paced environment and possess strong communication skills. Service-oriented individuals with a high school diploma or equivalent experience are encouraged to apply. This role plays a critical part in ensuring guests enjoy a memorable dining experience at our venue.

Qualifications

• Strong interpersonal skills to create a welcoming atmosphere.
• Ability to lift up to 25 pounds frequently.
• Experience in food service or hospitality preferred.

Responsibilities

• Warmly welcome guests and manage dining room flow.
• Assist servers with food and drink orders.
• Ensure cleanliness and organization of dining areas.

Skills

Strong communication skills

Ability to manage reservations

Customer service experience

Team collaboration

Education

High school diploma or GED

Job description

Pine Canyon Club
3000 S Clubhouse Cir
Flagstaff, AZ 86005, USA

As the first and last point of contact for our members and guests, the Greeter plays a vital role in delivering a positive and memorable experience. This individual is responsible for warmly welcoming guests, managing reservations, coordinating the flow of the dining room, and supporting the service team to ensure seamless operations. The ideal candidate thrives in a fast-paced environment, has strong communication skills, and is passionate about creating a welcoming atmosphere.

Guest Interaction

• Provide immediate and warm attention to all guests upon seating, ensuring a positive first impression.
• Coordinate and manage dining room floor seating to optimize flow and guest satisfaction.

Service Assistance

• Assist servers with taking drink orders, food orders, and addressing other guest requests as needed.
• Deliver food and beverages promptly and accurately to guests.
• Act as a barback, ensuring bartenders have the supplies they need during busy service periods.
• Refill water glasses, clear used plates, and reset tables quickly and efficiently.

Bussing and Table Resetting

• Clear tables after guests have finished dining, ensuring all items are removed promptly and neatly.
• Reset tables to Pine Canyon standards, including linens, flatware, glassware, and other table settings.
• Clean chairs and table surfaces, ensuring a spotless and inviting environment for the next guest.
• Sweep or vacuum around tables and dining areas as needed.

Dining Room Preparation

• Set up tables to Pine Canyon standards, including linens, flatware, and glassware.
• Ensure server workstations are well-stocked and organized for smooth operations.

Food Preparation and Delivery

• Organize plated dishes in the kitchen window, ensuring accuracy with tickets before running food to tables.
• Communicate with the kitchen team to correct any discrepancies in orders before delivery.

Maintenance and Cleanliness

• Clean and maintain workstations, dining areas, and surrounding spaces.
• Remove trash and ensure the dining area is spotless at all times.

Dining Room Coordination

• Manages the flow of the dining room by seating guests in proper station rotation while maintaining an accurate waitlist and reservations.
• Continuously monitors the needs of members and the workflow of the restaurant, ensuring smooth and efficient service.
• Checks all tables daily, before and during service, to ensure proper settings and presentation.
• Remains visible on the dining room floor, accessible to guests, staff, and management.

Service Support

• Assists with side work such as bussing tables, taking cocktail orders, and ensuring the cleanliness and organization of the dining room.
• Monitors and maintains restroom cleanliness, stocking, and orderliness to uphold Pine Canyon’s high standards.
• Works collaboratively with servers, kitchen staff, and bar staff to create a “Member/Guest Comes First” environment.

Reservations and Payments

• Manages the reservation book, takes incoming calls, and records special requests or notes for the service team.
• Processes to-go orders, verifying accuracy and tendering payments for member charging.

Additional Duties

• Participate in team pre-shift meetings and adhere to safe work practices.
• Perform other duties as assigned by supervisors or management.

Education/Experience

High school diploma or general education degree (GED); or one to three months of related experience and/or training; or an equivalent combination of education and experience.

Physical Demands

• Frequently stands and walks; uses hands; reaches with arms and hands; stoops, kneels, crawls, or crouches; talks or hears.
• Occasionally sits; climbs or balances.
• Frequently lifts up to 25 pounds and occasionally lifts up to 50 pounds.
• Occasionally works in outdoor weather conditions.
• Noise level is moderate.

Certificates/Licenses

• ServSafe Arizona Food Safety and Sanitation Training
• ServSafe Alcohol Awareness Training

Job Knowledge, Skill, and Ability Preferences

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).