Front Desk Guest Experience Specialist

Kalyan-Hospitality; Staunton (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Holiday Inn Express and Suites in Staunton, VA is seeking a Hotel Guest Service Agent to manage front desk operations, including check-in and check-out, handling reservations, and addressing guest inquiries with professionalism and efficiency.

The role also supports billing processes, handles foreign currency transactions, coordinates with housekeeping, and helps create a welcoming atmosphere that encourages repeat visits and positive reviews.

Qualifications

• Previous experience in a customer service role, preferably but not required in the hospitality industry.
• Basic math skills for billing and handling foreign currency.
• Ability to communicate clearly and professionally in English.

Responsibilities

• Greet and welcome guests upon arrival, providing a warm and professional first impression.
• Manage check-in and check-out procedures efficiently using hotel reservation and billing systems.
• Handle guest inquiries, requests, and complaints promptly, ensuring effective problem resolution.
• Process payments, including handling foreign currency transactions accurately and securely.
• Coordinate with housekeeping and room service teams to fulfill guest needs and maintain room readiness.
• Maintain accurate records of guest information and reservations using phone and computer systems.
• Assist guests with special requests and provide information about hotel services and local attractions.
• Lift and bend as necessary to manage luggage and assist guests with their belongings.

Skills

Front desk management

Hotel reservations

Billing

Customer service

Foreign currency handling

Multilingual abilities

Phone systems

Luggage assistance

Tools

Billing software

Hotel reservation system

Phone systems

Job description

Holiday Inn Express and Suites in Staunton, VA is seeking a Hotel Guest Service Agent to manage front desk operations, including check-in and check-out, handling reservations, and addressing guest inquiries with professionalism and efficiency.

The role also supports billing processes, handles foreign currency transactions, coordinates with housekeeping, and helps create a welcoming atmosphere that encourages repeat visits and positive reviews.