Guest Experience Associate

Rhodes101; Cape Girardeau, Northern (MO, KY); Hybrid; USD 17,000 - 21,000; Full time

Job summary

PAJCO, Inc. is seeking a customer-focused team member in Cape Girardeau, MO. The role emphasizes hospitality, strong communication, and the ability to multitask in a fast-paced retail setting. You will uphold mission statements, ensure guest satisfaction, and maintain store standards.

Requirements include a high school diploma or GED and food safety certification. The position involves cash handling, merchandising support, and adherence to safety and loss-prevention policies, with minimal travel.

Qualifications

• High school diploma or GED required.
• Food safety certification required.
• Ability to multitask in a fast-paced environment.
• Excellent hospitality and communication skills.

Responsibilities

• Mission Statement: know and apply the mission statement and core values.
• Guest Focus: maintain 90%+ Quest-for-the-Best score and respond promptly to guest feedback.
• Product Knowledge: stay aware of product info and promotions.
• Work Ethic: support appearance standards through daily/weekly tasks.
• Cash Controls: manage cash handling within daily tolerances.
• Merchandising: assist in floor moves and display maintenance.
• Replenishment: help replenish merchandise and monitor stock.
• Policies and Procedures: follow company policies including pricing and loss prevention.
• Sales: complete all sales transactions accurately and encourage purchases.
• Safety: maintain safety practices and report incidents.
• Cleanliness: keep store welcoming and clean.
• Extra Stuff: perform additional duties as assigned.

Skills

Hospitality

Ethical conduct

Organizational skills

Active listening

Verbal communication

Written communication

Active learning

Complex problem solving

Critical thinking

Troubleshooting

Teamwork

Customer focus

Growth mindset

Education

High School Diploma or GED

Food Safety Certification

Job description

PAJCO, Inc. is seeking a customer-focused team member in Cape Girardeau, MO. The role emphasizes hospitality, strong communication, and the ability to multitask in a fast-paced retail setting. You will uphold mission statements, ensure guest satisfaction, and maintain store standards.

Requirements include a high school diploma or GED and food safety certification. The position involves cash handling, merchandising support, and adherence to safety and loss-prevention policies, with minimal travel.