Guest Experience Associate

Bass Pro Shops; Auburn Hills (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a friendly Greeter to welcome customers and support front-end operations. You will greet guests, promote programs, and help direct shoppers while maintaining a tidy, safe store environment.

The role emphasizes outstanding customer service, clear communication, and the ability to adapt to new processes. Prior customer service experience is valued; this is a part-time position with opportunities to contribute to events and promotions.

Qualifications

• Excellent organization skills and attention to details.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Greets all customers as they enter the store in a friendly and outgoing manner.
• Actively promoting programs including but not limited to CLUB Membership (US only), VOC and In-Store Pickup.
• Modeling our brand standard for customer service by presenting a professional image by adhering to our dress code with a green logo shirt for Bass Pro Shops or tan logo shirt for Cabela’s, name badge visible, appropriate apparel/footwear that meets dress code guidelines, a smile, eye contact, and welcoming body language.
• Checks in all customers’ merchandise for return.
• Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
• Remains aware of all “Special events” in the store and informs customers of details of events, sales, or promotions. Additionally, will provide customers with promotional materials to support special events.
• Ensures entryway and surrounding work area remain clean, tidy, and safe for customers and Outfitters.
• Assists facilitation of customer check-in of all firearms/weapons by notifying the appropriate trained and designated Outfitter to complete the guest check-in per company SOP. Please note, however, that Greeters themselves should never accept, possess, or handle a firearm while performing their job duties.
• ALL OTHER DUTIES AS ASSIGNED

Skills

Organization

Customer service

Verbal & written communication

Adaptability

Self-motivation

Education

High school diploma or equivalent

Job description

Bass Pro Shops is seeking a friendly Greeter to welcome customers and support front-end operations. You will greet guests, promote programs, and help direct shoppers while maintaining a tidy, safe store environment.

The role emphasizes outstanding customer service, clear communication, and the ability to adapt to new processes. Prior customer service experience is valued; this is a part-time position with opportunities to contribute to events and promotions.