Guest Experience Assistant - Fast-Paced Cajun Dining

Ontario Trillium Foundation; City of Yonkers (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Hook & Reel is seeking a Server Assistant to help connect the dining room with kitchen operations in a fast-paced Cajun seafood setting. You will greet guests, share menu details, and ensure accurate information on pricing, hours, and promotions while maintaining exceptional hospitality throughout service.

The role emphasizes teamwork, communication with kitchen staff, and a proactive attitude to create a memorable guest experience. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Ability to stand and walk for extended periods (up to 8–10 hours)
• Flexible schedule including evenings, weekends and holidays
• Prior food service certification (Food Handlers) where applicable
• Alcohol handling certification (where applicable)

Responsibilities

• Greet guests promptly and warmly upon arrival.
• Answer guest questions regarding the menu and Hook & Reel brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Listen attentively to guests to ensure their needs are met.
• Assist with side work and opening/closing tasks.
• Observe and monitor table turnover and seating.
• Reset tables quickly to transition tables to guests.
• Run food to guests to maintain smooth service.
• Inform management of large parties or guest concerns.
• Communicate with kitchen and management regarding allergy orders.
• Maintain a positive, energetic hospitality-focused attitude.
• Multi-task between bar and dining room orders.
• Be a team player and assist others as needed.
• Thank guests as they leave and invite them to return.
• Additional responsibilities as assigned.

Skills

Customer service

Teamwork

Communication

Hospitality mindset

Job description

Hook & Reel is seeking a Server Assistant to help connect the dining room with kitchen operations in a fast-paced Cajun seafood setting. You will greet guests, share menu details, and ensure accurate information on pricing, hours, and promotions while maintaining exceptional hospitality throughout service.

The role emphasizes teamwork, communication with kitchen staff, and a proactive attitude to create a memorable guest experience. Flexibility for evenings, weekends, and holidays is required.