Server Assistant

Ontario Trillium Foundation; City of Yonkers (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Hook & Reel is seeking a Server Assistant to help connect the dining room with kitchen operations in a fast-paced Cajun seafood setting. You will greet guests, share menu details, and ensure accurate information on pricing, hours, and promotions while maintaining exceptional hospitality throughout service.

The role emphasizes teamwork, communication with kitchen staff, and a proactive attitude to create a memorable guest experience. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Ability to stand and walk for extended periods (up to 8–10 hours)
• Flexible schedule including evenings, weekends and holidays
• Prior food service certification (Food Handlers) where applicable
• Alcohol handling certification (where applicable)

Responsibilities

• Greet guests promptly and warmly upon arrival.
• Answer guest questions regarding the menu and Hook & Reel brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Listen attentively to guests to ensure their needs are met.
• Assist with side work and opening/closing tasks.
• Observe and monitor table turnover and seating.
• Reset tables quickly to transition tables to guests.
• Run food to guests to maintain smooth service.
• Inform management of large parties or guest concerns.
• Communicate with kitchen and management regarding allergy orders.
• Maintain a positive, energetic hospitality-focused attitude.
• Multi-task between bar and dining room orders.
• Be a team player and assist others as needed.
• Thank guests as they leave and invite them to return.
• Additional responsibilities as assigned.

Skills

Customer service

Teamwork

Communication

Hospitality mindset

Job description

Join Hook & Reel, one of the most established Cajun Seafood restaurant brands in the U.S! Inspired by the fiery flavors of Cajun home cooking, Hook & Reel is redefining the scene by bringing the backyard boil traditions to your table with a little extra flair. It's always about good food, great company, and plenty of laughs. We are seeking a passionate individual who thrives in a fast-paced, high-energy environment. At Hook & Reel, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

As a Server Assistant at Hook & Reel, you are the bridge between the dining room and the kitchen. You will be instrumental in helping to create a smooth and enjoyable dining experience. This position is perfect for someone who loves interacting with people and thrives in a lively, fast-paced environment.

Duties and Responsibilities:

• Greet all guests promptly and warmly upon arrival.
• Answer guest questions regarding the menu and Hook & Reel brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Listen attentively to guests to ensure their needs are met.
• Assist with side work and opening/closing tasks.
• Observe and monitor table turnover by taking note of occupied, dirty or clean tables.
• Support the front-of-house team in resetting tables quickly to seamlessly transition tables to guests.
• Support the front-of-house team in running food quickly to ensure there are no gaps in the guests’ experience.
• Inform management of large parties, special requests, or guest concerns.
• Communicate clearly and concisely with the kitchen staff and management regarding allergy orders.
• Maintain a positive, energetic, and hospitality-focused attitude at all times.
• Multi-task and balance between bar and dining room orders.
• Be a team player, assisting other team members whenever needed to ensure guest satisfaction.
• Thank guests as they leave and invite them to return.
• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8-10 hours per shift).
• Ability to lift and carry up to 25-50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

• Prior restaurant experience is not necessary but preferred.
• Hold a valid State-Mandated Food Handlers Certification, ensuring compliance with health and safety standards (where applicable).
• Hold a valid State-Mandated Alcohol Handlers Certification, ensuring compliance with local regulatory authority health and safety standards (where applicable).
• Strong attention to detail.
• Strong communication and a passion for delivering world-class service at every touchpoint.