Guest Experience Ambassador 2 - Guest Experience - FT - Day

Stormont-Vail-Health-; Topeka (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Stormont Vail Health in Topeka, KS seeks a friendly Patient Transport/Valet teammate to greet visitors, escort patients, and assist with wayfinding in the lobby and entrances.

You will drive and park guests' vehicles, label keys, and help keep the lobby clean and orderly while complying with safety and privacy standards.

This full-time, on-site role requires a high school diploma, valid driver's license, and customer-service experience; training and uniforms provided.

Qualifications

• High School Diploma or GED required.
• Must be 18 years old at time of hire.
• Experience in customer service and patient care preferred.
• Valid driver’s license with clean MVR.

Responsibilities

• Greet visitors and escort patients to their destination.
• Answer inquiries regarding room numbers and department locations.
• Assist guests with wheelchair transportation and safe vehicle parking.
• Manage valet operations and track guest vehicle keys.
• Support security and report safety concerns as needed.

Skills

Customer service

Communication

Driving

Education

High School Diploma / GED

Job description

Position Status:Full timeShift:First Shift (Days - Less than 12 hours per shift) (United States of America)Hours per week:40Job InformationExemption Status: Non-ExemptA Brief OverviewThe position will provide a safe and friendly atmosphere by watching and ensuring safety of all patients and visitors entering assigned facility and screening procedures are followed by visitors and team members. Team Member will present an observant, friendly, helpful first impression to anyone entering and exiting the hospital or health center. Position will watch for safety risks (falls etc.) cleaning spills, screening guests, managing first impression of space. Roles include: greeter, patient escort, lobby information/guest assistance and Valet Services.Education QualificationsHigh School Diploma / GED PreferredExperience QualificationsMust be 18 years old at time of hire. RequiredExperience in a customer service-related job. RequiredExperience in a patient care. PreferredExperience driving vehicles with both manual and automatic transmission. PreferredLicenses and CertificationsDrivers License - DMV Current Valid Driver’s License and Clean MVR with 3-year baseline and annual MVR review. RequiredWhat you will doAct as a resource person providing a welcoming experience upon arrival and departure through education, guidance, direction, screening and/or driving, parking and retrieving guest vehicles.Assist visitors and answer telephone inquiries regarding patient room numbers, location of various departments within the medical center.Welcome everyone at the designated entrance. Safely assist guests to their destination via walk or wheelchair escort. This includes safe transport of customer from a car parked at entrance.Collect and accurately label keys belonging to guests to ensure their proper return. Handle Valet operations as needed including Operate vehicles safely and responsibility. Ensuring tracking of keys and process follows guidelines to prevent theft, damage or loss. Organize and file paperwork regarding guests’ vehicles.Train new volunteersCheck for any broken or unsafe wheelchair. Label as broken and take to Facilities Management.Assist in offering and helping to carry guests belongings.Maintain a well-kept lobby.Provide routine sanitation of wheelchairs and other high touch surfaces.Contact Security Department if a guest becomes injured.Ensure all oxygen tanks left at main entrance are properly taken to a nursing floor for storage.Communicate any concerns to Supervisor.Travel Requirements10%Required for All JobsComplies with all policies, standards, mandatory training and requirements of Stormont Vail HealthPerforms other duties as assignedPatient Facing OptionsPosition is Patient FacingRemote Work GuidelinesWorkspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.Stable access to electricity and a minimum of 25mb upload and internet speed.Dedicate full attention to the job duties and communication with others during working hours.Adhere to break and attendance schedules agreed upon with supervisor.Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.Remote Work CapabilityOn-Site; No RemoteScopeNo Supervisory ResponsibilityNo Budget Responsibility No Budget ResponsibilityPhysical DemandsBalancing: Occasionally 1-3 HoursCarrying: Frequently 3-5 HoursClimbing (Stairs): Frequently 3-5 HoursCrouching: Frequently 3-5 HoursDriving (Automatic): Continuously greater than 5 hoursDriving (Standard): Continuously greater than 5 hoursEye/Hand/Foot Coordination: Continuously greater than 5 hoursFeeling: Rarely less than 1 hourGrasping (Fine Motor): Continuously greater than 5 hoursGrasping (Gross Hand): Continuously greater than 5 hoursHandling: Continuously greater than 5 hoursHearing: Continuously greater than 5 hoursKneeling: Frequently 3-5 HoursLifting: Frequently 3-5 Hours up to 25 lbsOperate Foot Controls: Continuously greater than 5 hoursPulling: Continuously greater than 5 hours up to 25 lbsPushing: Continuously greater than 5 hours up to 25 lbsReaching (Forward): Continuously greater than 5 hours up to 25 lbsReaching (Overhead): Continuously greater than 5 hours up to 25 lbsRepetitive Motions: Continuously greater than 5 hoursSitting: Continuously greater than 5 hoursStanding: Continuously greater than 5 hoursStooping: Frequently 3-5 HoursTalking: Continuously greater than 5 hoursWalking: Continuously greater than 5 hoursPhysical Demand Comments:The ability to transport patients/visitors by wheelchair, pushing up to 250 lbs.Working ConditionsCombative Patients: Frequently 3-5 HoursExtreme Temperatures: Frequently 3-5 HoursInfectious Diseases: Occasionally 1-3 HoursNoise/Sounds: Continuously greater than 5 hoursOther Atmospheric Conditions: Continuously greater than 5 hoursRisk of Exposure to Blood and Body Fluids: Rarely less than 1 hourHazards (other): Rarely less than 1 hourVibration: Rarely less than 1 hourWet and/or Humid: Rarely less than 1 hourStormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.