Guest Experience Ambassador 2 - Guest Experience - FT - Day

Stormont Vail Health; Topeka (KS); On-site; USD 19,000 - 28,000; Full time

Job summary

Stormont Vail Health in Topeka, KS is seeking a Guest Experience Ambassador 2 to provide a safe, friendly, and helpful first impression for patients and visitors. The role includes greeting guests, guiding them to departments, escorting patients, and assisting with valet and parking duties.

You will also help with safety checks, wheelchair transport, and maintaining a welcoming lobby environment. Candidates should have a High School Diploma or GED (preferred), be 18+, and possess experience in

Qualifications

• High school diploma or GED is preferred.
• Experience in a customer service-related role is required.
• Experience in patient care is preferred.

Responsibilities

• Welcome guests and visitors at the entrance and guide them to destinations.
• Assist patients and visitors with navigation to rooms or departments.
• Provide wheelchair escort and safe transport of guests when needed.
• Manage keys and assist with valet operations and parking.
• Report safety concerns to the supervisor and assist with maintaining a clean lobby environment.

Skills

Customer service

Communication

Observation

Safety awareness

Education

High School Diploma or GED

Job description

Guest Experience Ambassador 2 - Guest Experience - FT - Day# Careers## Guest Experience Ambassador 2 - Guest Experience - FT - DayApply: Topeka, KS: Full time: Posted Today: req24499Position Status:Full timeShift:First Shift (Days - Less than 12 hours per shift) (United States of America)Hours per week:40Job Information Exemption Status: Non-Exempt A Brief Overview The position will provide a safe and friendly atmosphere by watching and ensuring safety of all patients and visitors entering assigned facility and screening procedures are followed by visitors and team members. Team Member will present an observant, friendly, helpful first impression to anyone entering and exiting the hospital or health center. Position will watch for safety risks (falls etc.) cleaning spills, screening guests, managing first impression of space. Roles include: greeter, patient escort, lobby information/guest assistance and Valet Services. Education Qualifications* High School Diploma / GED PreferredExperience Qualifications* Must be 18 years old at time of hire. Required* Experience in a customer service-related job. Required* Experience in a patient care. Preferred* Experience driving vehicles with both manual and automatic transmission. PreferredLicenses and Certifications* Drivers License - DMV Current Valid Driver’s License and Clean MVR with 3-year baseline and annual MVR review. RequiredWhat you will do* Act as a resource person providing a welcoming experience upon arrival and departure through education, guidance, direction, screening and/or driving, parking and retrieving guest vehicles.* Assist visitors and answer telephone inquiries regarding patient room numbers, location of various departments within the medical center.* Welcome everyone at the designated entrance. Safely assist guests to their destination via walk or wheelchair escort. This includes safe transport of customer from a car parked at entrance.* Collect and accurately label keys belonging to guests to ensure their proper return. Handle Valet operations as needed including Operate vehicles safely and responsibility. Ensuring tracking of keys and process follows guidelines to prevent theft, damage or loss. Organize and file paperwork regarding guests’ vehicles.* Train new volunteers* Check for any broken or unsafe wheelchair. Label as broken and take to Facilities Management.* Assist in offering and helping to carry guests belongings.* Maintain a well-kept lobby.* Provide routine sanitation of wheelchairs and other high touch surfaces.* Contact Security Department if a guest becomes injured.* Ensure all oxygen tanks left at main entrance are properly taken to a nursing floor for storage.* Communicate any concerns to Supervisor.Travel Requirements* 10%Required for All Jobs* Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health* Performs other duties as assignedPatient Facing Options* Position is Patient FacingRemote Work Guidelines* Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.* Stable access to electricity and a minimum of 25mb upload and internet speed.* Dedicate full attention to the job duties and communication with others during working hours.* Adhere to break and attendance schedules agreed upon with supervisor.* Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.Remote Work Capability* On-Site; No RemoteScope* No Supervisory Responsibility* No Budget Responsibility No Budget ResponsibilityPhysical Demands* Balancing: Occasionally 1-3 Hours* Carrying: Frequently 3-5 Hours* Climbing (Stairs): Frequently 3-5 Hours* Crouching: Frequently 3-5 Hours* Driving (Automatic): Continuously greater than 5 hours* Driving (Standard): Continuously greater than 5 hours* Eye/Hand/Foot Coordination: Continuously greater than 5 hours* Feeling: Rarely less than 1 hour* Grasping (Fine Motor): Continuously greater than 5 hours* Grasping (Gross Hand): Continuously greater than 5 hours* Handling: Continuously greater than 5 hours* Hearing: Continuously greater than 5 hours* Kneeling: Frequently 3-5 Hours* Lifting: Frequently 3-5 Hours up to 25 lbs* Operate Foot Controls: Continuously greater than 5 hours* Pulling: Continuously greater than 5 hours up to 25 lbs* Pushing: Continuously greater than 5 hours up to 25 lbs* Reaching (Forward): Continuously greater than 5 hours up to 25 lbs* Reaching (Overhead): Continuously greater than 5 hours up to 25 lbs* Repetitive Motions: Continuously greater than 5 hours* Sitting: Continuously greater than 5 hours* Standing: Continuously greater than 5 hours* Stooping: Frequently 3-5 Hours* Talking: Continuously greater than 5 hours* Walking: Continuously greater than 5 hoursPhysical Demand Comments: The ability to transport patients/visitors by wheelchair, pushing up to 250 lbs. Working Conditions* Combative Patients: Frequently 3-5 Hours* Extreme Temperatures: Frequently 3-5 Hours* Infectious Diseases: Occasionally 1-3 Hours* Noise/Sounds: Continuously greater than 5 hours* Other Atmospheric Conditions: Continuously greater than 5 hours* Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour* Hazards (other): Rarely less than 1 hour* Vibration: Rarely less than 1 hour* Wet and/or Humid: Rarely less than 1 hourStormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.