Guest Experience Ambassador 2 - Guest Experience - FT - Day

Stormont-Vail HealthCare

Topeka (KS)

On-site

USD 18,000 - 22,000

Full time

4 days ago

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Job summary

Stormont Vail HealthCare in Topeka, KS seeks a friendly guest services associate to greet and assist visitors and patients throughout the first shift. You will guide guests, coordinate with departments, and manage wheelchair transports with safety and courtesy.

The role includes driving duties, handling keys, and assisting with lobby operations while upholding health and privacy standards. Must be 18+, with a clean driving record and customer service experience.

Qualifications

Must be 18 years old at time of hire.
Experience in a customer service-related job is required.
Experience in patient care is preferred.
Experience driving vehicles with both manual and automatic transmission is preferred.

Responsibilities

Act as a resource person providing a welcoming experience upon arrival and departure through education, guidance, direction, screening and/or driving, parking and retrieving guest vehicles.
Assist visitors and answer telephone inquiries regarding patient room numbers, location of various departments within the medical center.
Welcome everyone at the designated entrance and safely escort guests to their destination via walk or wheelchair.
Maintain and manage keys for guests, track their return and handle valet operations as needed to prevent theft, damage or loss.
Train new volunteers.
Check for any broken or unsafe wheelchair and arrange repair.
Assist in offering and helping to carry guests belongings.
Maintain a well-kept lobby and sanitize high-touch surfaces.
Notify Security if a guest is injured.
Ensure oxygen tanks are properly stored on nursing floors.

Skills

Customer service

Patient care

Vehicle driving

Education

High School Diploma / GED Preferred

Driver's License

Job description

Position Status:

Full time Shift:

First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week:

40 Job Information

Exemption Status: Non-Exempt

A Brief Overview

The position will provide a safe and friendly atmosphere by watching and ensuring safety of all patients and visitors entering assigned facility and screening procedures are followed by visitors and team members. Team Member will present an observant, friendly, helpful first impression to anyone entering and exiting the hospital or health center. Position will watch for safety risks (falls etc.) cleaning spills, screening guests, managing first impression of space. Roles include: greeter, patient escort, lobby information/guest assistance and Valet Services.

Education Qualifications

High School Diploma / GED Preferred

Experience Qualifications

Must be 18 years old at time of hire. Required
Experience in a customer service-related job. Required
Experience in a patient care. Preferred
Experience driving vehicles with both manual and automatic transmission. Preferred

Licenses and Certifications

Drivers License - DMV Current Valid Driver's License and Clean MVR with 3-year baseline and annual MVR review. Required

What you will do

Act as a resource person providing a welcoming experience upon arrival and departure through education, guidance, direction, screening and/or driving, parking and retrieving guest vehicles.
Assist visitors and answer telephone inquiries regarding patient room numbers, location of various departments within the medical center.
Welcome everyone at the designated entrance. Safely assist guests to their destination via walk or wheelchair escort. This includes safe transport of customer from a car parked at entrance.
Collect and accurately label keys belonging to guests to ensure their proper return. Handle Valet operations as needed including Operate vehicles safely and responsibility. Ensuring tracking of keys and process follows guidelines to prevent theft, damage or loss. Organize and file paperwork regarding guests' vehicles.
Train new volunteers
Check for any broken or unsafe wheelchair. Label as broken and take to Facilities Management.
Assist in offering and helping to carry guests belongings.
Maintain a well-kept lobby.
Provide routine sanitation of wheelchairs and other high touch surfaces.
Contact Security Department if a guest becomes injured.
Ensure all oxygen tanks left at main entrance are properly taken to a nursing floor for storage.
Communicate any concerns to Supervisor.

Travel Requirements

10%

Required for All Jobs

Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health

Performs other duties as assigned

Patient Facing Options

Position is Patient Facing

Remote Work Guidelines

Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
Stable access to electricity and a minimum of 25mb upload and internet speed.
Dedicate full attention to the job duties and communication with others during working hours.
Adhere to break and attendance schedules agreed upon with supervisor.
Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

On-Site; No Remote

Scope

No Supervisory Responsibility

No Budget Responsibility No Budget Responsibility

Physical Demands