Guest Experience Ambassador — Welcome Host

Compass Group USA; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Pay

Associate Discount

Wellness Programs

Discount Marketplace

ID Theft Protection

Pet Insurance

Employee Assistance

FSAs

Personal Leave

Job summary

Compass Group USA, through Rapport, is seeking a Welcome Host Accenture Philadelphia to create a warm, professional atmosphere for clients, executives, and staff at all times. Located on the reception floor and in public areas, you will be the first point of contact, greeting visitors and directing them to appointments.

Essential duties include escorting VIP guests, ensuring guests are comfortable, and supporting daily space reservations and wayfinding using online tools.

Qualifications

• Customer service experience is preferred.
• Reception/guest-facing experience is desirable.
• Ability to greet, direct and escort VIP guests.

Responsibilities

• Provide high-level internal and external customer support
• Greet employees and visitors, welcome visitors with a smile while maintaining eye contact through the entire interaction.
• Meet, greet and escort all VIP guests
• Ensure the guest was delighted and satisfied during the arrival, throughout the stay and during a fond farewell.
• Ensure daily optimal workspace occupancy and assist in making day of space reservations using an online tool
• Assist with guest services and support, including directing guests to the appropriate resource, wayfinding, checking guest coats and luggage, etc
• Handle daily signage requirements for guest wayfinding
• Maintain building visitor list by managing the access badge process for employees and visitors. Follow all security procedures and ensure visitors have visitor badges and name tags
• Carry out instructions for security, fire, health and safety guidelines
• Work closely with facilities, local technology, and other workplace departments to ensure high quality experience for all guests

Job description

Compass Group USA, through Rapport, is seeking a Welcome Host Accenture Philadelphia to create a warm, professional atmosphere for clients, executives, and staff at all times. Located on the reception floor and in public areas, you will be the first point of contact, greeting visitors and directing them to appointments.

Essential duties include escorting VIP guests, ensuring guests are comfortable, and supporting daily space reservations and wayfinding using online tools.