Guest Experience Ambassador | Usher & Ticketing Support

Live Nation Worldwide, Inc.; West Palm Beach (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Live Nation Entertainment is seeking an usher/greeter/ticket taker to ensure guest safety, assist with seating, and maintain a clean venue before, during, and after shows in West Palm Beach, FL. The role emphasizes a welcoming guest experience and adherence to venue protocols.

The position requires strong communication, judgment, and the ability to stand and walk for extended periods, with a focus on helping guests and supporting recycling and sustainability efforts.

Qualifications

• High School Diploma or equivalent preferred.
• At least 1+ year in a guest service role preferred.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs.+

Responsibilities

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examine tickets for entry to various seat levels around the venue during the event.
• Assist with keeping the venue safe, clean and presentable to the guest.
• Resolve guest complaints or problems.
• Examine tickets or passes to verify authenticity.
• Provide assistance to guests with special needs, such as helping with seat accommodations.
• Show CARE by participating in venue recycling efforts before, during and after the show.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• May assist in verifying staff credentials to generally restricted areas.
• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
• Assist patrons by giving directions places inside or outside the venue.
• Ensure guests are safely enjoying the show.
• Additional tasks as requested by management.

Skills

Guest service

Communication

Interpersonal skills

Judgment & diplomacy

Education

High School diploma or equivalent

Job description

Live Nation Entertainment is seeking an usher/greeter/ticket taker to ensure guest safety, assist with seating, and maintain a clean venue before, during, and after shows in West Palm Beach, FL. The role emphasizes a welcoming guest experience and adherence to venue protocols.

The position requires strong communication, judgment, and the ability to stand and walk for extended periods, with a focus on helping guests and supporting recycling and sustainability efforts.