Guest Services Ambassador

Homewood Services LLC; United States; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Employer-sponsored 401k

Employee meals

Professional development

Work-Family culture

Job summary

Homewood Mountain & Lake Club is seeking a Guest Services Ambassador to support day-to-day operations in the Guest Services Department and deliver an exceptional guest experience at our Tahoe resort.

The role requires strong hospitality and communication skills, ability to work evenings, weekends, and holidays, and familiarity with resort services. On-site employment with opportunities for development and benefits.

Qualifications

• Experience in hospitality or guest-facing roles preferred.
• Strong communication and interpersonal skills.
• Ability to read, write, speak and understand English; additional languages optional.

Responsibilities

• Greet guests warmly and provide accurate resort information.
• Assist with guest flow, reservations, and wayfinding for efficient access to facilities.
• Maintain knowledge of resort products and services (lift tickets, lessons, rentals, passes, conditions).
• Educate guests on options and assist in selecting services that meet needs.
• Address questions or concerns promptly and professionally.
• Adhere to company policies and promote resort products and promotions.

Skills

Guest service

Hospitality

Communication

Teamwork

English proficiency

Job description

Job Summary

Homewood Mountain & Lake Club is seeking a Guest Services Ambassador to join the Guest Services Department. The Guest Services Ambassador is responsible for supporting the day-to-day operations of the Guest Services department while delivering an exceptional and memorable guest experience at Homewood.

Location

This role will be located at one of Discovery Land Company’s locations: Homewood Mountain & Lake Club, set on the West Shore of Lake Tahoe in Homewood, California.

Duties & Responsibilities

• Deliver exceptional guest service by warmly greeting guests, providing accurate resort information, and connecting guests with the appropriate products, services, and locations.
• Assist with guest flow and line management, reservations, and wayfinding to ensure an efficient and positive arrival and resort-access experience.
• Maintain current knowledge of resort products and services, including lift tickets, ski and snowboard school, rentals, season passes, mountain terrain and snow conditions.
• Educate guests on available products and services and assist them in selecting options that best meet their needs.
• Listen attentively to guest questions, concerns, and complaints and take appropriate action to resolve issues in a timely, professional, and accurate manner.
• Maintain a thorough understanding of and consistently adhere to company policies, procedures, standards, rules, and regulations.
• Support departmental sales and marketing initiatives by effectively communicating resort products, services, and promotions to guests.
• Ensure the Guest Services office is in accordance with its Department Operating Plan (DOP) Snow removal as required.
• Other duties as assigned.

Skills & Qualifications

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Strong attention to detail and ability to communicate information accurately.
• Previous experience in hospitality, ski resorts, or a related field is preferred.
• Must be at least 18 years old.

Additional Requirements

• Flexibility and ability to pivot to new projects and desire to work in fast-paced environment.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
• Long hours may be required due to business demands.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• Full-Time or Part-Time, Seasonal, Non-Exempt
• Employer-sponsored 401k
• Employee Meals and Recognition Programs
• Professional development and upward mobility opportunities
• Work-Family Culture

Hourly Rate

The Company’s good faith estimate of the hourly rate it expects to pay for this role is $21-$23 and is based on applicable and specialized experience and location.

About Us

Located on the west shore of Lake Tahoe, Homewood Mountain & Lake Club is a beloved four-season destination known for its stunning lake views, intimate slopes, and commitment to personalized guest experiences. We pride ourselves on creating a warm, welcoming environment for both guests and employees.

If you’re passionate about hospitality and want to be a key leader in shaping the future of F&B at one of Tahoe’s most scenic resorts, we want to hear from you.

Company Mission

Discovery Land Company is a U.S.-based real estate developer and operator of private residential communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world.

For more information about our company, please visit: http://www.discoverylandco.com.

Compliance

Discovery Land Company and all US-based affiliate companies participate in e-Verify. Please see these notices for more information: Right to Work Notice and E-Verify Participation.