Guest Experience Ambassador, Gift Shop (Part-Time)

Mendocino Railway; Fort Bragg (CA); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Mendocino Railway in Fort Bragg, CA is seeking a part-time Guest Services Attendant for our Gift Shop to provide retail support to guests and customers. This fast-paced role requires energy, a proactive approach, and strong guest service skills to enhance the shopping experience.

The position involves handling POS transactions, assisting with store operations, and sharing information about the Skunk Train and local history. Weekend and holiday availability is preferred.

Qualifications

• Must be 18 years of age.
• 1+ years of customer service experience in a guest-facing role.
• Willingness to work a flexible schedule including weekends and holidays.
• A positive attitude and excellent teamwork.
• Strong verbal and written communication skills to inform guests.

Responsibilities

• Provide excellent customer service in a fast-paced, high-volume setting.
• Stock and maintain supplies and retail products.
• Maintain credit card receipts utilizing computerized POS.
• Understand the POS system or be trained on the technology.
• Provide concise information to guests about the Skunk Train, history and visitor services.
• Answer phone and emails providing guest assistance.
• Coordinate with other staff to ensure a great customer experience.
• Other duties as assigned.

Skills

Customer service

Teamwork

Verbal communication

Written communication

Positive attitude

Tools

POS system

Job description

Mendocino Railway in Fort Bragg, CA is seeking a part-time Guest Services Attendant for our Gift Shop to provide retail support to guests and customers. This fast-paced role requires energy, a proactive approach, and strong guest service skills to enhance the shopping experience.

The position involves handling POS transactions, assisting with store operations, and sharing information about the Skunk Train and local history. Weekend and holiday availability is preferred.