Seasonal Guest Reservations Specialist

Sierra Railroad Company; Fremont (CA); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Paid sick leave

Full-time benefits if transitioned

Job summary

Mendocino Railway is seeking a Reservations Specialist for seasonal, part-time work in West Sacramento, CA. You’ll handle reservations, ticketing, and guest inquiries, often assisting guests with plans, schedules, and special requests.

The role requires friendly, professional communication, accuracy with reservation systems, and the ability to work nights, weekends, and holidays through early January 2027.

Qualifications

• Must be 18 years of age or older.
• 1+ years of customer service, hospitality, reservations, retail, tourism, or front desk experience.
• Friendly and professional communication skills, both over the phone and in person.
• Comfortable learning and using online reservation, ticketing, and point-of-sale systems.
• Pre-employment drug screen and background check required prior to hiring.
• Strong attention to detail and ability to accurately manage guest information and special requests.
• Ability to remain calm, courteous, and solution-focused when assisting an upset or frustrated guest.
• Ability to manage multiple priorities in a busy, guest-facing environment.
• Must be reliable, punctual, and professional in appearance and demeanor.
• Must be available to work weekends, evenings, and holidays.
• Willingness to work both onboard a moving train and at a station or event locations.

Responsibilities

• Answer incoming phone calls and emails in a friendly, professional, and timely manner.
• Assist guests with making, changing, and confirming reservations.
• Provide accurate information about excursions, schedules, pricing, seating, menus, parking, accessibility, cancellation policies, and special events.
• Use the reservation and ticketing system to accurately enter and update guest information.
• Process payments, refunds, exchanges, and reservation changes according to company guidelines.
• Document dietary restrictions, accessibility needs, celebrations, and other special guest requests.
• Assist with preparing seating assignments and seating charts for scheduled excursions.
• Communicate reservation details and special requests to Operations, Food & Beverage, and onboard service teams.
• Assist guests with check-in, boarding passes, directions, and general questions upon arrival.
• Help troubleshoot reservation, ticketing, payment, and seating issues.
• Respond calmly and professionally to guest concerns and elevate more complex situations to a Lead or Manager when appropriate.
• Assist with contacting guests regarding schedule changes, delays, cancellations, or other important excursion updates.
• Maintain a clean, organized, and welcoming reservations and guest services area.
• Develop strong knowledge of our excursions, guest experiences, and services in order to confidently answer questions and make recommendations.
• Perform other guest service and administrative duties as assigned.

Skills

Customer service

Hospitality

Reservations experience

Communication

Multitasking

Reliability

Punctuality

Weekend/evening availability

Onboard/field familiarity

Tools

Reservation software

Ticketing system

POS systems

Job description

Mendocino Railway is seeking a Reservations Specialist for seasonal, part-time work in West Sacramento, CA. You’ll handle reservations, ticketing, and guest inquiries, often assisting guests with plans, schedules, and special requests.

The role requires friendly, professional communication, accuracy with reservation systems, and the ability to work nights, weekends, and holidays through early January 2027.